Lena Saifi

• Coordinatebenefits for patients with diabetes.• Responsible for fostering strong relationships with new patients, health care providers, insurance companies and sales reps.• Responsible for managing required documentation and guiding patients and physicians through the process of obtaining therapies.• Serve as the customer advocate for patients as well as informs patients by developing and providing exceptional customer service.• Overcome objections in the selling process by advising customers of the health benefits Medtronic Diabetes products.
• Promote and foster account relationships with various sales representatives.• Informs and establishes prospective customers regarding all of Medtronic Diabetes products.• Consult with Field Sales Consultants to create, implement, and constantly improve local business plans to grow volume and improve service.• Pursue all sales opportunities as generated through various company sources.• Meet key performance indicators for sales productivity as defined by management.• Collect, analyze and report data regarding customer issues to the Sales Representative.• Participate in process improvement activities to ensure productive and successful business relationships. • Promote and foster account relationships with various physicians: • Build relationships with office staff to facilitate document collection • Capture physician charts, labs, notes or letters of medical necessity necessary to receive Insurance approval
• Sets shipment/order processing expectations with physicians • Partner with physicians to appeal rejected submissions for prior authorizations • Guide physician and customers in the order processing of our products • Promote and foster account relationships with various insurance companies: • Work within a defined level of authority to obtain verification of insurance benefits for Diabetes patients to provide potential patients with Medtronic Diabetes solutions, products, discounts, and pricing.

July - Oct. 2011 Nationwide Insurance, "NSS Retention Agent"

• Educate policy holder regarding their coverage.
• Provide advice to policyholders and process policy changes related to retention efforts underwriting re-tiers, etc.
• Provide support to policy holders after a claim experience.
• Assisted customers with pending cancellations to save policies from cancelling. Obtained all required trailing documents, underwriting requests, or other documentation necessary to resolve issues.
• Interpreted contract and/or policy provisions to provide explanation and information to customers regarding coverage for all property and casualty policies, billing options, limits, and deductibles; considered customer needs as well as company guidelines. Determined and entered accurate information into all related systems.

March - July 2011 New York Life Insurance Company, "Agent"

• As a licensed financial services professional, I was in charge of meeting and contacting new potential clients to discuss financial concerns and needs.
• Conducted information gathering meetings with clients.
• Analyzed client needs and presented potential solutions.
• Developed and implemented personal business and marketing plans.
• On-going development of professional skills and knowledge.

April 2010 - March 2011 Allstate Insurance Company, "Outbound Sales and Service Specialist"

• Addressed incoming prospect sales calls.
• Achieved weekly and monthly sales quotas.
• Generated approximately $14, 430 in revenue a month ($481/item)

March 2008 - Dec. 2009 Lifetime Fitness, "Swim Instructor"

• Excellent knowledge of and ability to perform strenuous water rescues, including CPR and first aid techniques and practices.
• In-depth knowledge of methods and techniques of instructing swimming lessons.
• Strong ability to teach swimming strokes and skills to participants of all ages.

•Managed extensive research on wellness programs to help meet the needs of participants.
•Designed, developed and implemented a plan for the program and what it should entail.
•Monitored the effectiveness of wellness initiatives and programs to improve employee health and well-being.
•Managed the analysis of the results on a daily basis and conducted presentations to participants.

Sept. - Dec. 2007 Planned Parenthood, "Service Learner"

• Promoting health-related events.
• Helped the community meet real, community defined needs.