Technical Support Engineer
INFO SERVICES
Total years of experience :11 years, 9 Months
Configure & Maintaining Active directory & DNS Servers.
•Configuring and Maintaining DHCP Manage and Maintaining Server 2000, 2003 & 2008 Environment, Securities, Group policy, Auditing and Reporting, Database maintenance and application control for all location.
•Configuring and Maintaining Print services for the organization.
•Configuring auditing & Terminal services.
•Configure & Maintaining IIS.
•Configuring & Troubleshooting of Desktop Environment.
• Configuring Outlook express & Mail Backup.
• Responsible for maintaining computer peripherals audit.
•Hardware & software Installation on customer support.
•Configuring remote installation service
Installation, Configuration, Maintenance, Administration & Support with Windows Operating Systems
•Asset Maintaining and material moment tracker for all the locations.
•Handling user tickets and resolving using cloudicient own web application.
•Administration of user and groups objects in Active Directory
•Downloading and Uploading data from FTP sites as per the user’s request
•Monitoring and troubleshooting of MacAfee Endpoint Protection antivirus & updates to all systems through policies and Maintaining MacAfee Endpoint Protection at the Maximum Security level
•Interaction with Vendors for Hardware & Software Support
•Creating users, groups, home directories and file systems as per end user request
•Mail account creation and configuring mails through MS Outlook / Outlook Express
•Handling dell sonic firewall model NSA 2600, created CFS policy, content filter object, and connecting ISP through Firewall.
•software license handling (Autodesk, MS office, adobe, the foundry, )
•Monitoring different locations ISP’s using nagios monitoring tool.
•Monitoring network devices like, firewalls, servers, switches using watssapp gold freeware tool
Fi Router configuration.
•Office and IT Assets management
•Installing of Anti-Spyware, anti-Virus, Updates and Upgrades.
•Hardware Installation, Repair and Maintenance.
•Computer assembling and maintenance.
•Troubleshooting hardware and software problems.
•Configuring and Maintaining Print services for the organization
Foundations Business Continuity Team)
Remote support through Net meeting, Remote Desktop and Symantec PC Anywhere.
• Patches installation using ALTRIS Deployment console (Deployment Server)
•Performance monitoring of link based application using Ping Plotter, net stat & leased line links using PRTG graph
•Installing and configuring GRAND STREAM IP & Avaya soft phones
•Maintaining the Asset register, Material movement tracker
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