Accounts Supervisor
emirates
Total years of experience :22 years, 11 Months
Critical competencies
Accounts Payable
Log invoices in the system upon receipt in the correct supplier account to enable invoices to be processed promptly.
Identify invoices to be returned to the supplier where information is inadequate.
Check documentation to identify deviations from set accounting procedures and practices on payments, receipts, accruals, prepayments, recoverable and advances reporting results to immediate supervisor for appropriate action.
Generate and dispatch financial documents and check that financial entries created in the accounting system are backed by adequate supporting documents.
Respond to queries raised on a daily basis from staff, other finance sections or external clients (e.g. debtors) as appropriate, investigating queries where necessary to ensure a prompt and accurate response
Credit control
Book receipts and match with open invoices
Follow up with customers on payments/ payment details.
Record bank charges, interest income/expense, etc.
Create & update vendors in Oracle ERP system.
Issue manual debit/credit notes
Preparing provisions for bad debts every quarter.
Doing presentations (PPT) in order to update the management about improvements or regression in bad debts and to raise any issues or concerns and to suggest process improvement to the work environment for smoother workflow.
Frequent credit visits along with the sales teams to identify client cash flow problems and take rectification measures on the very onset.
Cash Control
Supervise team of cashiers on their daily duties such as cash collection, banking, receipting and raising of receipts.
Organize duty rosters for the airport cashiers
Effect refund of tickets or holiday vouchers as per the respective fare conditions for cash and credit card form of payments.
Maintain filing up-to date for immediate reference.
Revenue Accounting
Interpret all airlines/business circulars to ensure that all documents are processed correctly.
Audit daily refund reports, identify discrepancies and highlight to the appropriate business units/ location for resolution.
Ensure commission, airline discount/incentive, refund charges and cancellations fees are allocated correctly to minimize company’s liability.
Resolve problems and issues arising from the queries and complaints from customers, airlines and agents in an efficient, professional and timely manner in order to provide high level customer service and retain customer confidence.
Investigate and respond to queries and complaints from various Head office departments.
Highlight- Received Najm and Mabrook awards from Company for displaying superior competence in work.
Prepare daily cash, cheque and credit card payment reports.
Process refunds.
Postal duties.
Understanding and anticipate customer needs.
Contribute to team meetings.
Assist the Corporate Recovery and Insolvency team in the day to day administration of a portfolio of cases.
Cash room experience
∼ Ongoing MBA in Finance, University of Wales, UK, 2011-2012
∼ Diploma in Airline Marketing from IATA ∼ Diploma in Customer service from IATA
IATA
∼ Bachelors in commerce, Kerala University, India, 1996-1999
∼ Pre-degree, Mahatma Gandhi University, India, 1994-1996
Secondary school leaving certificate Varkey International Private School, Dubai, 1994
