Dedicated Merchandiser - Emporium
Dubai Duty Free
Total years of experience :19 years, 3 Months
Working as Emporium Dedicated Reserved Brands Ambassador of Luxury Spirits and Champagne for Diageo Int’l and Moet and Hennessy, with the World’s #1 Airport Retailer—Dubai Duty Free, providing World-Class customer service standard in airport and hospitality industry. Channel customer requests, complains, suggestions and comments, and ensure that safe working practices at all times. Act as a Team Leader ensuring that operation is at its best, ensure that target achieved at all times and do reports of day-to-day operations.
Served as a management trainee customer service staff providing quality customer service and acquiring knowledge and experiences in managing and monitoring the daily bar operations and ad-hoc duties. Order takings using the Electronic Point of Sales System (ePOS) and able to do upselling of products and services offered to achieve the target revenue for the organization while providing excellent world-class customer service
-Proactively selling B2B (Business to Business) international account, the US no.1 and largest telecommunication network - the VERIZON (Superpages.com) advertising for online yellow pages. Catering the small scale to large businesses to sign up with the levels of advertising online. Carefully setting up the clients business’ account for worldwide advertisement for targeted market which is quota driven as an opportunity to develop and generate revenue for the organization.- Able to achieved regular target revenue corresponds to commission regularly.
- Serves as a Senior Outbound Sales Agent handling various B2C (Business to Consumer) international accounts (GRANTS, EBAY, BCU, and WU-YI Fat Burner) to market and sell to the clients in United State of America. A quota driven accounts in order to motivate and generate revenue for the business.- Supervise and Manage the team as Assistant Team Leader providing training and doing sales report and ad-hoc duties.- Able to meet regular target every week being one of the top sellers for the company, which corresponds to attractive commissions.
- Handled the one of the top telecommunication networks - the Sprint Nextel Account unified billing of post paid line customer in USA. Provide general customer care for customer satisfaction.- Able to sell products and services to clients by carefully managing the time handling the customer concerns at the same time providing satisfaction and able to maintain good Quality Scores.- Highest ranking in DOTS Exam, Sprint-Nextel (Training Program)
Serve as Computer Encoder Accounting and Finance department handling the paper works of the Accounting Manager, also as a computer consultant and technician.
Serves as the Computer Laboratory 2 Administrator handling the whole operation within the computer laboratory room. Developed different strategies in managing the department of IT by providing excellent service to the student with better tools of learning.As a Tutorial Instructor, able to teach computer specialization in different area to those zero-based in computer application enrolled in the college.As a Marketing Assistant, carefully handling the marketing of the school for almost 3 years. Presenting different marketing strategies of how we can provide our endeavor an excellent and quality education in the province, which is better than its competitors.
Completed Diploma – LEVEL4Nat’l Qualification # 500/7370/9 given by Confederation of Tourism and Hospitality Regulatory Board in United Kingdom. Successfully passed all the requirements and got CREDITS in most of the modules taken.
· Graduated Magna cum Laude (With High Honors Distinction)-GWA 1.23, STI College Baliuag 1st Commencement Exercises, April 1, 2005 · Nominee: Student of the Year Award 2005 – STI College Network Philippines · President’s Awardee, Exemplary Leadership Award Recipient, STI College Baliuag 1st Commencement Exercises, April 1, 2005 · Guaranteed Hired Program (GHP Awardee), STI College Baliuag 1st Commencement Exercises, April 1, 2005 · Dean’s Lister (Top 2 College Student Ranking) A.Y. 2003-2005 · College Scholar ; A.Y. 2003-2005 · The Ninoy Aquino Leadership Awardee, NSTP 1st Commencement Exercises; March 2004 · Represented the college for National Competition for Mathematics Olympiad August 2004