Technical Support I
Convergys Philippines Services Corporation
Total years of experience :15 years, 9 Months
Handles Dell Small and Medium Business Account
Provide technical assistance and support for incoming queries and computer hardware related issues of Dell desktop and laptop products.
Provides after sales help desk. Handles customer requests, queries, and complaints and provides timely solution.
Respond to email messages for customers seeking help.
Logs and reports all customer activities in the ticket system. Perform outbound calls if necessary.
Creates job order and handles dispatching of field technicians.
Maintain cases or perform case management.
Perform outbound calls if necessary.
PC and Tablet Evaluation and assessment
PC and Tablet assembly technician
PC and Tablet Evaluation and assessment troubleshooting and repair
Computer Hardware and Software installation
Computer and Network Tech Support
Computer Hardware and Software troubleshooting and repair & maintenance (on-site & remote support).
Computer Hardware and Software installation.
Network Tech Support.
ERP System/Database Maintenance and Tech Support.
Worked as On-Site Technician managing two computer laboratories of IT Department.
Perform monthly inventory for all the units and equipments of two computer laboratories.
Provide technical solutions regarding technical issues and problems inside the laboratory.