Accountant
Imperial Group Company
Total des années d'expérience :12 years, 10 Mois
• Maintained petty cash and preparing monthly reimbursement claims.
• Processed invoices, delivery notes, quotations, purchase orders, sales returns, credit notes and purchase returns.
• Created items codes, analysis codes customer and supplier account codes under appropriate main accounts.
• Was responsible for all A/R functions: Posting customer payments by recording cash, cheque and credit/debit card transactions to appropriate general ledger accounts.
• Reviewed account receivables to determine accounts that require the initiation of collection calls and following up on accounts as needed to minimize delinquency.
• Generated monthly statements for credit customers.
• Obtained competitive prices from Overseas & Local suppliers.
• Updated Local and Foreign GRNs for Inventory in co-ordination with the Storekeeper and reporting shortages or damages if any.
• Updated the price list as per set margins for new items.
• Created transfer vouchers for stock transfers between the stores and the showroom.
• Was responsible for Inventory accuracy and adjustments in co-ordination with the Storekeeper.
• Assisted in ERP implementation as per the company requirements by coordinating with the ERP analysts for any changes and developments.
• Managed Company’s social media pages.
• Prepared staff timesheets for the payroll department.
• Perform Quality check for Home Affordable Modification Program and Document Processing Group.
• Identified errors if any as per the norms set by the US Govt. and notified the respective underwriters and their immediate supervisors in case of errors
• Prepared audit reports on a daily and weekly basis ensuring that the audit targets per associate have been met.
• Prepared performance reports on monthly and half yearly basis using VLOOKUP functions and Pivot Tables for the entire team highlighting the productivity and errors per associate.
• Successfully facilitated and managed internal and external audits through sound and thorough documentation.
• Conducted quality checks of the reports made for clients based on the background screening conducted on their candidates by the respective departments.
• Generated productivity report on hourly basis to keep a check on team's progress and ensured that the allotted targets are achieved by the team members before the shift is concluded.
• Provided regular trainings and briefings to the team members on new processes and updates in the Service-level agreements and report contents.
• Backed up supervisor in his absence and lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals.
• Conducted Telesales for debt management program and reverse mortgage.
• Effectively managed a high-volume of outbound customer calls.
• Managed high call volume with tact and professionalism.
• Prepared reports and communication for senior management and clients.
• Initiated operations improvements to improve overall call center productivity.
• Customer service and technical support for Talk-Talk Broadband and Landline, UK.
• Effectively handled and addressed customer inquiries and problems
• Built long-term customer relationships and advised customers on purchases and promotions.
• Identified and solved technical issues with a variety of diagnostic tools and stayed up-to date on the latest technologies and solutions applicable to company products
Junior College
