Leonora Bigelow, Document Analyst, Correspondent Lending Department

Leonora Bigelow

Document Analyst, Correspondent Lending Department

JPMorgan/Chase

Location
United Arab Emirates - Abu Dhabi
Education
High school or equivalent, High School Education
Experience
10 years, 9 Months

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Work Experience

Total years of experience :10 years, 9 Months

Document Analyst, Correspondent Lending Department at JPMorgan/Chase
  • United States
  • May 2010 to November 2013

JPMorgan/Chase - Jacksonville, Florida - May 2010- Nov 2013
Document Analyst, Correspondent Lending Department.

• Reviewed mortgage documents to verify compliance with company's procedures and guidelines prior to purchasing the loan.
• Identified loan files that are out of compliance and/or contain incorrect information and works with Quality Control to resolve disparities.
• Remained abreast of changes to any government regulations that affect my job as an Analyst.

Mortgage Collection Representative at Sparta Special Servicing
  • United States
  • April 2009 to December 2009

Sparta Special Servicing - Jacksonville, Florida - April 2009 - December - 2009
Mortgage Collection Representative.

• Managed a recovery portfolio of accounts 90-120 days past due.
• Created repayment plans/extensions/contract renewals for delinquency cure.
• Counseled customers in managing their personal finances.

Document Retrieval Specialist at Fidelity National Services - Jacksonville, Florida
  • United States
  • February 2005 to January 2009

Fidelity National Services - Jacksonville, Florida - February 2005 - January 2009 Document Retrieval Specialist.
• Monitored foreclosure/bankruptcies for major US Lenders.
• Retrieved & reviewed needed documents for lawyers to proceed with FC/BK.
• Acted as liaison between mortgage lenders and foreclosing attorneys.
• Reviewed issues submitted by attorneys & ensure validity of each prior to approving/denying.

Loan Coordinator at Netbank
  • United States
  • September 2002 to January 2005

Netbank - Jacksonville, Florida-September 2002-January 2005 Loan Coordinator.
• Reviewed files for any fraudulent information.
• Facilitated exchange of communications between internal and external customers.
• Gathered & verified data obtained from loan officers & brokers for accuracy & completeness

Education

High school or equivalent, High School Education
  • at Villamor High School
  • June 1982

I graduated from High School from the country where I was born at. I have few units in College but I left the Philippines to come to United States. Being that I was fluent in speaking and writing the English language, I was able to land a job with a bank. I am currently doing online courses but I need a stable job in order to afford the fees associated in finishing my online course.

Specialties & Skills

Mortgage
Legal Review
Document Review
Customer Service
BUYING/PROCUREMENT
EXCHANGE
FIBRE CHANNEL
FORECLOSURE
LENDING
LIAISON
MORTGAGE
PURCHASING

Languages

Filipino
Expert

Training and Certifications

Customer Service (Training)
Training Institute:
JPMorgan/Chase online courses
Date Attended:
June 2012
Duration:
2 hours

Hobbies

  • I love to travel, and read.
    I had traveled to some countries in Europe, Asia, and Caribbean. Traveling to me is very educational for it teaches me about different cultures and traditions that helped me to be a well rounded person. I had been recognized for my excellent customer service skills.