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leslie ekanayake, Outlet Manager

leslie ekanayake

Outlet Manager·Shangri-la Hotel

Sri Lanka

Master's degree, Tourism and Food Technology

Work experience

Total years of experience: 15 years, 6 months

Outlet Manager

December 2017 - Present

Shangri-la Hotel

Sri Lanka

December 2017 - Present

Maintained and ensure excellent service is provided to all customers
•Manage a staff of 26, maintain and schedule duty rosters.
•Creating new menus for bars and inventing new cocktails with maintaining
Cost.
•Streamline operations and cost Maintain by 20%.
•Organize various sale promotions, special events and activities.
•Provide training for staff as necessary(product knowledge, Up-selling techniques with Building a Guest loyalty).

Company industry:
Hospitality & Accomodation
Job role:
Management

Manager

November 2016 - December 2017

41-Sugar - Restaurant and Bar

Colombo 7, Sri Lanka

November 2016 - December 2017

creating new menus and promotion,
up selling and suggestive selling training for staff,

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant

November 2016 - February 2016

41-Sugar - Restaurant and Bar

Sri Lanka

November 2016 - February 2016

Job role:
Administration

Assistant

January 2015 - January 2015

Maitre d’ Hotel

United Arab Emirates

January 2015 - January 2015

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Bartender

March 2014 - December 2014

Jumeirah Creekside Hotel

United Arab Emirates

March 2014 - December 2014

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Bartender

December 2013 - March 2013

Fairmont Hotel

United Arab Emirates

December 2013 - March 2013

Bar

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Bartender

October 2010 - February 2010

Rezidor group

United Arab Emirates

October 2010 - February 2010

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Head Bartender

December 2007 - September 2008

December 2007 - September 2008

Job role:
Other

Captain

March 1999 - September 1999

Pegasus Reef Hotel

Sri Lanka

March 1999 - September 1999

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

August 1995 - March 1999

FMC

United Arab Emirates

August 1995 - March 1999

Order or supervise the work of bar staff and other bartenders
•Train the supervisors and staff, How to do Up selling with product knowledge and maintain guest loyalty.
•Plan, organize and control the operations of a cocktail lounge or bar
•Monitoring stock: supplies.(

Company industry:
Oil & Gas
Job role:
Other

Captain

January 2011 -

Food & beverage

Sri Lanka

January 2011 -

Company industry:
FMCG
Job role:
Customer Service and Call Center

Bartender

January 2010 -

Sri Lanka

January 2010 -

Job role:
Customer Service and Call Center

Assistant Food and Beverage Manager

-

Mr.Denvor L. Steinwall

Sri Lanka

-

Job role:
Management

Education

School of Hotel Management

June 1995

June 1995

Master's degree, Tourism and Food Technology

Sri Lanka

Basic level food and beverage

Skills

Promotion Planning
Expert
Promotion Planning
Expert
Training Plans
Expert
Training Plans
Expert
Costing
Expert
Costing
Expert
Upselling
Expert
Upselling
Expert
Customer Care
Expert
Customer Care
Expert
suggestive selling,handling complain
Expert
suggestive selling,handling complain
Expert
BASIC
Beginner
BASIC
Beginner
C
Beginner
C
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
CREATIVE
Beginner
CREATIVE
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
EMAIL
Beginner
EMAIL
Beginner
MICROSOFT WINDOWS 2000
Beginner
MICROSOFT WINDOWS 2000
Beginner
up selling,customer delightinh
Expert
up selling,customer delightinh
Expert