Lexelyn Madit Cantor

• Manage multiple simultaneous resale transactions — handling document compilation, KYC verification, NOC
requests, and compliance submissions from start to finish.
• Coordinate unit transfers across a portfolio of properties, distributing deal details (dates, pricing, payment
breakdowns) to agents, management, and legal teams via email, WhatsApp, and shared calendar.
• Liaise daily with KAIZEN HOA and Mollak on snagging, maintenance, and service charge clearance; request NOCs
from developers for mortgage transactions.
• Support the Accounts team with proof-of-payment uploads, buyer payment-method follow-ups, and chasing
service charge fees from new buyers.
• Maintain real-time unit availability across Main & Admin tracking sheets, ensuring data accuracy across the team
at all times.

• Managed front desk operations for a busy hotel apartment — handling reservations across multiple channels,
airport transfers, cashiering, and proforma invoices.
• Drafted tenancy contracts for long-stay guests and coordinated daily with Housekeeping and Maintenance to
keep operations running smoothly.
• Registered guests and processed ID scanning through OPENTECH IDs system.

• Served as primary guest contact using Opera PMS across a full-service serviced apartment property; assisted with
Night Audit and end-of-day reconciliation.
• Prepared and delivered daily reports to the General Manager; coordinated airport transfers, meeting room
setups, and special occasion arrangements.
• Maintained gym membership records for new and existing members and liaised with restaurant and maintenance
departments on guest requests.

Welcomes and accommodates customer inquiries/concerns
➢ Maintains cleanliness of the lobby/reception area
➢ Handles booking reservation through phone / email / online
➢ Night Audit (basic knowledge)
➢ Maintains safe and clean reception area
➢ Maintains continuity among work teams

• Handled all guest check-in/check-out, IDS PMS reservations, conference room bookings and scheduling, and daily
incident and activity reporting to department heads.
• Managed airport pick-up bookings and maintained accurate arrival logs.

• Handled inbound customer service and sales for a US telecom account — fulfilling requests, resolving concerns,
and identifying upsell opportunities for additional services.
• Maintained and updated the call center database with new and updated customer information, consistently
meeting monthly performance quotas.

• Managed communications, visitor access, monthly budget requisitions, cheque tracking in Excel, invoice filing,
and courier dispatches via Aramex and DHL.

• Supported vehicle registration and car plate application processing across multiple dealership branches (Hyundai
and Suzuki, Shaw Boulevard & Lipa City).
• Screened and verified required documentation, including insurance coverage, and prepared invoices and
payment requisitions for plate registration.