UK Directory Enquiries Customer Service Representative for Operations
KGB Philippines Inc (formerly Infonxx)
Total years of experience :7 years, 5 Months
RESPONSIBILITIES: - Provides consistent, high quality service and accurate information to customers in a timely manner.
- Responds to incoming calls requesting information about directory assistance, train times, movie show times, traffic, weather, and other related information in the UK, Ireland and International Requests.
KEY SKILLS GAINED: - Excellent oral and written communication skills and knowledge of the UK, Ireland and International Market.
- Experience in assisting and takes escalated calls to CSR's who are having a hard time with their call handling.
- Assigned by the training department to motivate & extend help to newly hired CSR's.
- Employee of the Month for October 2007, June 2008, November 2009 & August 2010.
REASON FOR LEAVING: To pursue my career advancement opportunities.
RESPONSIBILITIES: - Handles and process cash deposits/withdrawals, cheque encashment, bills payment, foreign exchange, et al.
- Attend to new clients in solicitation & opening of bank accounts & other bank-related enquiries.
KEY SKILLS GAINED: - Knowledge on Signature Verification, Counterfeit Detection and Currency Redemption
- Experience in providing excellent customer service by assisting clients with their banking and financial needs.
- Experienced and skilled in cash handling.
REASON FOR LEAVING: To pursue my career advancement opportunities.
Post Graduate Degree