Document Controller
Kharafi National - United Arab Emirates
مجموع سنوات الخبرة :18 years, 4 أشهر
Reports to the Client Sr. Project Manager.
· Prepare and drafting all forms of communications such as letters and Inter-Office memos to provide information to
project manager, supervisors, engineers and other departments.
· Recording and document the information, maintain files, process all paper work and perform day to day administrative
tasks.
L i e z l S u a r e z E v a n g e l i o 3 | P a g e
· Ensure the processes and all relevant documents comply with Company procedures, policies regulations and
standards.
· Arrange, schedule and coordinate appointments/meetings/conferences for the personnel of the departments as
required.
· Coordinate the flow of work schedules to and from other departments to submit and receive regular reports or forms on
time
· Order, dispense and maintain office supplies required for regular administration works.
· Relaying important information by sending, receiving, responding and distribution of emails to appropriate staff
members.
· Handle postal services, receives visitors and answers telephone calls and refers to appropriate staff members.
· Coordinate internal communication and activities within the assigned department.
· Photocopying and sending faxes and making sure a smooth operation of the office machineries, arrange maintenance
and repairs if necessary.
· Control, issue, received and distribution of all incoming and outgoing project documentation both in hardcopy and
electronically.
· Establishing and maintaining filing of document system manually and electronically through the Project Documentation
System of the Client (GASCO) called ACONEX.
· Responsible in the maintaining the inventory and requisition of office supplies and kitchen commodities.
· Engages and executes other assigned tasks as and when it is necessary.
· Maintains the use of Document Management System software - ACONEX and provides training as needed for the
entire project office staff.
• Reports to the Business Manager.
• Handles all telephone or counter inquiries from the employees or external clients.
• Handles postal services, receives visitors, schedules appointments, and refers to appropriate staff members.
• Performs secretarial jobs: photocopying, collating and binding of documents, sending faxes, editing letters from managers and engineers.
• Secretarial assistance and support the overall management of multiple projects.
• Receiving and evaluating various documents necessary for further processing and approval.
• Coordinates internal communications and activities within the assigned department.
• Assisting Procurement / Purchasing Department in the preparation, processing and approval of raised Purchase Requisition, Comparative Statement, Purchase Order, Payment Requisition and other accounts related files.
• Raising orders and checking invoices when required including the requisition of office supplies and kitchen commodities as required.
• Handing of HR related inquiries and requests of the department.
• Assists with hiring of O&M personnel and participates in candidate interview.
• Responsible in monitoring and maintaining the Department’s Attendance and Overtime sheet.
• Handling the schedule of company drivers.
• Responsible also for document control by establishing and maintaining the project filing in accordance with the Quality Management System.
• Control, issue, receipt and distribution of all internal and external department and project documentation both in hard copy and electronically.
• Inputs document data into the standard registers/log sheet ensuring that the information is accurate and up to date.
• Handle project queries / communication in the absence of team members.
• Prepares and submits letters / transmittals to Clients, Developers and Contractors.
• Generates the various document control related reports as requested by the Business Manager.
• Maintains Quality and HSE policies and procedures.
• Assisting office Engineers in the preparation & submission of pre-qualification and tender technical documentations.
• Provides assistance to the Business Manager, project managers and engineers in the preparation and compilation of various project documents such as design, tender and technical documents/reports, drawings, submittals and specification etc.
• Engages and executes other tasks as and when it is necessary or as assigned.
SMART COMMUNICATIONS, INC.
Customer Management Officer
Smart Retail Store
February 2, 2010 to February 2013
SM CITY BATANGAS BRANCH
Key Responsibilities: • Simulates the role of a Wireless Center Front liner.
• Attend to walk-in subscribers and respond to inquiries accurately and in timely manner.
• Records all transactions
• Forecasting and liquidation of stocks
• Takes full responsibility for relevant customer complaints, queries and requests
• Processed end to end handling of subscribers request and sales transactions
• Provides excellent customer service
• Effectively communicates to people related to the products and services provided by the company.
• Coordinating with the internal and external department heads if necessary specially if with regards to subscriber's concern.
• Processing after sales and sales complex transactions and effectively handle IRATE subscriber.
• Provides accurate information by introducing company's products and services.
SMART COMMUNICATIONS, INC.
Lead Marketing Professional
August 15, 2009 to February 1, 2010
SM LIPA BRANCH
Key Responsibilities: • Develop and implement effective strategies to increase sales.
• Train/Orient colleagues to increase their understanding of the company, its clients, its services and their roles and responsibilities.
• Competitive updates.
• Initiate and implement projects/sales programs/blitzes that would increase sales.
• Create competitive programs.
• Compliance to business processes.
• Responsible in handling company's outreach program by extending full support to non government and private institutions initiated by the company to increase more sales.
• Planning, developing and implementing PR strategies
• Liaising with and answering inquiries from media, individuals and other organizations, often via telephone and email
• Researching, writing and distributing press releases to targeted media
• Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs
• Organizing events including press conferences, exhibitions, open days and press tours
• Maintaining and updating information on the organization's website (Smart's Community Portal)
• Sourcing and managing speaking and sponsorship opportunities
• Fostering community relations through events such as open days and through involvement in community initiatives
• Take advantage of sales opportunities in the events handled.
SMART COMMUNICATIONS, INC.
Technical Training Coordinator
Nov 15, 2007 - August 15, 2009
SM CITY BATANGAS BRANCH
Key Responsibilities:
• Perform complex transactions with technical concerns.
• Perform troubleshooting of customers' handset or equipment.
• Conduct gaps analysis and recommend needed intervention for quality improvement
• Conduct product, skills, systems and behavioral training sessions for collegues
• Investigates and resolves software and hardware problems per established performance criteria
• Effectively trains clients to maximize the use of the products availed in the company.
• Demonstrate effective oral and written communication with the clients, department personnel and other company staff.
• Resolve problems efficiently and professionally by applying knowledge of software, applications and hardware preferably on their newly purchased products acquired in the company.
• Effectively handle all technical transactions and concerns in the branch and provides timely feedback with regards to their complaints.
• Conducts training sessions and responsible in developing employee training programs that fall in line with the organizational objectives.
• Responsible also for monitoring, evaluating and recording effectiveness of the programs.
• Conducting interviews, training surveys and observing performance on the job to measure effectiveness of trainings and programs to develop the right skills for their job.
SUYEN CORPORATION
Human Boutique
STORE SUPERVISOR
Aug 17, 2006 - Jan 17, 2007
SM CITY BATANGAS BRANCH
Key Responsibilities: • Directing and coordinating activities of Sales Associates engaged in providing customer service, merchandising products, and maintaining store conditions. Opens and closes thestore according to established procedures. Schedules break and lunch periods.
• Ensures associates are productive and accountable at all times by being mindful of store needs, assigning tasks, setting goals and expectations, supervising, following up, and evaluating task completion. Makes recommendations for displays.
• Provides frequent evaluations and assessments of associate performance to Area Manager. Assists cashier associate in completing difficult point of sale (POS) transactions. Informs Area Manager of issues pertaining to associates, equipment, supplies, customer service, and merchandising. Resolves customer complaints and answers customer inquiries quickly and courteously.
ADENIP INC
Folded & Hung Boutique
Officer-in-Charge/Cashier
April 15, 2005 - Jan 15, 2006
SM CITY BATANGAS BRANCH
Key Responsibilities: • In the absence of the manager, overall in charge in store operations, specifically in cashiering operations
• Responsible also in the inventory of stocks and maintaining the spotlessness of the stockroom.
• Provides excellent customer service, assists customers, and generating reports like Stock Summary Transfer Reports, downloading and uploading necessary files from the head office as well as updating of master files needed.
UNITED OVERSEAS BANK
New Accounts Teller
October 19, 2003 - April 1, 2004
Batangas Main Branch
Key Responsibilities: • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Refer customers to appropriate bank personnel in order to meet their financial needs.
• Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
• Obtain credit records from reporting agencies.
• Collect and record customer deposits and fees, and issue receipts using computers.
• Investigate and correct errors upon customers' request, according to customer and bank records.
• Perform teller duties as required.
• Duplicate records for distribution to branch offices.
• Perform foreign currency transactions and sell traveler's checks.
(Formerly Pablo Borbon Memorial Institute of Technology) Alangilan Campus, Alangilan Batangas City Course: Bachelor of Science in Information Technology MARCH 2005
ATTAINMENT SCHOOL YEAR College Batangas State University