Liji Saju

• Performs planning, analysis, and functional enhancements of CRM and ERP processes for institutional group.
• Examines the efficacy and efficiency of current systems and develops techniques for optimizing their use.
• Take charge of the Institutional Group's reporting and analysis needs, from creating reports and dashboards through Salesforce, D365 and Microsoft Power BI, to conduct ad hoc analysis and serving as the team's go-to expert for insights.
• Collaborate with the IT team to devise processes for capturing, collecting, and preparing reports in an effective way.
• In partnership with the data team, investigate and perform root cause analysis on data-related issues, and propose data quality methods to address existing gaps.
• Periodic Salesforce and D365 training for sales personnel to optimize processes for capturing good quality data points.
• Report generation on a recurring basis for assessing and detecting duplicate accounts, filtering, and cleaning data in the initial stages to enhance the efficiency of the CRM tool.
• To demonstrate data literacy for self and ability to impart that to others.
• Democratization of Data: Drive the teams with project opportunity information and seek progress.

• Conducting market analysis - Prepared marketing strategies for partnered products to extend brand awareness in ME market.
• Analyze and create reports and models for KPIs tracking and optimization based on the findings.
• Independently conducted ad hoc analyses of company trends and results, translating and communicating findings to leadership and key stakeholders.
• Make recommendations for new metrics, techniques, and tactics to improve future team performance and measurement.
• Ensured profitability and sustained business results through effective market research.
• Evaluating business process, forecasting demands, identifying areas of improvement, and development and implementation of business solutions to optimize current processes.
• Prepare and provide annual budget for the territory and/or segment.

• Reviewed documents submitted by buyers for prospective vendors to ensure compliance with all requirements, thus eliminating the risks associated with failure in meeting technical standards.
• Maintained ingredient costing file and price lists.
• Updated Purchase orders with recent delivery information.
• Developed cordial relationships with suppliers to resolve delivery and quality concerns and obtain documents, this improved the supplier response rate to the queries raised.
• Worked closely with the sales team to assess the progress of the department and develop business strategy accordingly.
• Generated reports on progress within the department and outline any developed strategies to improve the primary activities, this helped to reduce the redundant operation processes in place.
• Prepared monthly, weekly, or daily business analysis as instructed by the Director.
• Entered new inquiries into the company's database and update program files in the database as needed.

• Coordinated with the sales team by managing schedules, filing important documents, and communicating relevant information.
• Ensured the adequacy of sales-related equipment or material.
• Responded to complaints from customers and give after-sales support when requested.
• Stored and sorted the financial and non-financial data in electronic form and present reports; maintaining data in Oracle 12i.
• Handled the processing of all orders with accuracy and timeliness.
• Informed clients of unforeseen delays or problems, prepared a contingency plans to overcome.
• Ensured adherence to laws and policies

• Presented ideas for system improvements, including cost proposals.
• Worked closely with analysts, designers, and staff.
• Produced detailed specifications and writing the program codes.
• Tested the product in controlled, real situations before going live.