Lilibeth Luz, Customers Services Representative Csr

Lilibeth Luz

Customers Services Representative Csr

Unitedhealth Group

Location
Philippines
Education
Bachelor's degree, English
Experience
3 years, 4 Months

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Work Experience

Total years of experience :3 years, 4 Months

Customers Services Representative Csr at Unitedhealth Group
  • Philippines
  • September 2015 to November 2016

Assist members with regards to their inquiries regarding the status of their healthcare plan. Provide information and assistance about their coverage and benefits. Coordinates with service providers to ensure that customers will get assistance with regards to their healthcare needs.

Technical Support Representative (ISP) at Teletech Customer Management Inc
  • Philippines
  • November 2008 to March 2010

Teletech Customer Management Inc.
Nov 2008- March 2010
*Technical Support Representative (ISP)

Team Leader at Advanced Contact Solutions
  • Philippines
  • March 2008 to November 2008

Advanced Contact Solutions
March 2008-November 2008
CHARACTER REFERENCES:
1. Leenard Sabinay Team Leader e-Performax Contact Center
Buendia cor. Makati Ave
Makati City PHI

2. Jose Khalil Moreno Coach e-Performax Contact Center
Buendia cor. Makati Ave
Makati City PHI

3. Leslie Mae Ramos Team Leader Teletech Novaliches
Robinson's Place Novaliches
Quezon City PHI


I hereby certify that the above information is true and correct to the best of my knowledge.

Applicant

Education

Bachelor's degree, English
  • at Navotas Polytechnic College
  • March 2004

Course: Bachelor of Science in Elementary Education

High school or equivalent,
  • at MB Asistio Sr. High School
  • March 1997
High school or equivalent,
  • at Ninoy Aquino Elementary School
  • January 1997

School: Ninoy Aquino Elementary School Year Attended: 1993 to 1997 Elementary

Specialties & Skills

Customer Service
Technical Service
Pre sales Technical Support
Customer Data Integration
CUSTOMER SERVICE
TECHNICAL SUPPORT