Customer Service Specialist
Onground Hospitality LLC
Total years of experience :2 years, 4 Months
Duties & Responsibilities
• Anticipate the needs of others and ensure their seamless and positive experience.
• Greet and assist visitors.
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Coordinate with Reservations team regarding uncharged bookings and any mismatched.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Screening phone calls and routing callers to the appropriate party.
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.