Process Representative' (call center, Tech support)
SITEL
مجموع سنوات الخبرة :4 years, 5 أشهر
Currently working as a 'Process Representative' (call center, Tech support) in SITEL since Jan 2013.
SITEL as a company has its clients and one of the processes is Earthlink (Internet service provider for United States of America)
Roles & Responsibilities / Achievements: • Assist customers on the their basic initial setup, installation.
• Resolve query and requirements related to the connection provided.
• Assist on requests of high speed internet
• Trouble shooting issues
• Assist email settings
• Providing information on value added services (Antivirus, PC fine tuning, Online backup)
• Information & Feedback on emails.
• Assist customers on the their basic initial setup, installation.
• Resolve query and requirements related to the connection provided.
• Assist on requests of high speed internet
• Trouble shooting issues
• Assist email settings
• Providing information on value added services (Antivirus, PC fine tuning, Online backup )
• Information & Feedback on emails.
Worked as a 'Accounts Executive 'in Aquanomics Systems Limited.
(June 2011-May 2012)
Roles and Responsibilities: • Administrate Online banking functions
• Manage accounts payable & receivable, Bank reconciliations
• Prepare Weekly sales report presentations
• Operate cash register and daily balance receipts
Worked in WorldSpace India Pvt ..Ltd. as Customer Care Executive since April 2004 to April 2006.
Roles & Responsibilities
• Answering inbound calls in support of customer needs. Conveying in a reassuring manner step by step instructions to resolve application issues.
• Providing support to customers, ensuring service objectives were met and also providing detail information on the product to customer.
• Adaptable towards new policies, procedures and implementation of new system.
• Handling successfully outbound calls for the renewals and demo of the product
• B.com graduate from Kakatiya University.
• Intermediate from St Francis Jr. College for Women with Biology, physics and Chemistry
• S.S.C from Holy Family High School, Secunderabad. :