Front Desk Receptionist
NLV MEDICAL CENTER
Total years of experience :10 years, 1 Months
Welcoming patients and visitors, answering the telephone and answering any inquiries.
Scheduling appointments and keep those appointments on time.
Assisting patients with completing necessary forms and documentation.
Keeping a clean and calm reception area.
Processing billing and payments, using medical software
Liaising with Medicare and private health funds
Faxing, scanning, filing, and mailing documentation.
Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
Equipment sterilisation and cleaning.
Monitoring and ordering stationery and clinical supplies.
Booking and organising staff and doctor meetings.
Maintaining information confidentiality at all times.
Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.
Communicate with customers while they wait for their drink and food order
Ensure complete and consistent cleanliness of the hostess area
Be available to answer calls and to greet guests
Provide assistance to servers with tallies at shift ends
Supervise host book efficiently and oversee clients seating arrangements
Handle clients amicably and with understanding whether they have reservation or not
Make great and impressive first impression on clients
Schedule reservation for guests both in person and over the phone
Communicate with supervisors or management on any issue related to customers
Handle all cases related to guest courteously and professionally
Maintain diplomacy while relating with clients.
● Coordinating between patients and administration
● Supporting and handling complaints and taking actions to eradicate the issues
● Managing insurance policies, making sure the paperwork is up to date to provide exceptional services experience.
● Taking care of the billings and registrations
● Responsible for keeping a tap on daily revenue generation
● Registration of reception, transfer, and dismissal of employees in accordance with the employment legislation of RF.
● The accounting of personnel, issuance of certificates of present and past employment of the workers.
● Registration, storage, filling of employment history, keeping the prescribed documentation for the personnel.
● Keeping and maintaining personnel files of employees of the company, preparation for delivery to the archive.
● Preparation of vacation schedule, sick leave, maternity leaves etc.
● Preparation the documents for registration of pensions to employees
● Responsible for visa registration
● Consulting clients on the services of the company
● Managing hotel bookings and plane tickets for tourist batches
● Marketing, briefing and selecting mini-ads of relevant locations, describing its advantages and benefits
● Entering into contact for the tourist services provision
● Taking calls from customers and attending to their needs
● Briefing and consulting clients on the company policies
● Prevention of conflicting situations
● Providing the control over the safety of material assets
● Handling day to day paperwork such as lists of daily needs of the customers
● Ensuring the customer is satisfied through a high level of customer service
International Language, Social psychology, General attitude and social skills development (etiquette), Tourism policy analysis, Financial strategies of tourism development, Destination marketing, Tourism planning, Sustainable tourism