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عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

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تم إلغاء حظر المستخدم بنجاح
Lina ALsayyed, IT Project Coordinator

Lina ALsayyed

IT Project Coordinator·UN | government Project

الأردن

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 25 سنوات, 7 أشهر

IT Project Coordinator

يناير 2025 - حتى الآن

UN | government Project

عمان، الأردن

يناير 2025 - حتى الآن

Evaluated and optimized IT systems, providing strategic recommendations to enhance performance and efficiency.
Supervised the development of digital infrastructure, networks, and platforms, while leveraging data analytics to
drive informed decision-making and continuous improvement. Coordinated with internal teams and external
partners for system upgrades and integration. Delivered ongoing technical support and ensured regular
maintenance and updates. Collaborated with business units to develop digital tools, monitored system
functionality, and provided actionable insights. Led system handovers and conducted hands-on training to ensure
smooth knowledge transfer.

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
الإدارة

Service Excellence Ambassador Office 356 Specialist - Freelancer

يناير 2024 - يناير 2025

Microsoft

عمان، الأردن عن بُعد

يناير 2024 - يناير 2025

Managed customer escalations and complaints, ensuring timely resolution and improved customer satisfaction
CSAT. Provided quality insights, consistently met KPIs, and kept stakeholders updated on progress. Conducted
proactive cases review to ensure proper handling and high-quality resolutions, resulting in increased user
satisfaction. Conducted system reviews to track case progress and outcomes, providing insights for effective
monitoring and evaluation. Performed post-mortem analyses to extract lessons from escalated cases, driving
continuous process improvements and enhancing service quality.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Specialist

يناير 2022 - يناير 2024

SAWT USAID Project

عمان، الأردن هجين

يناير 2022 - يناير 2024

As a Senior IT Specialist with strong managerial capabilities, I led onboarding IT training and cybersecurity
awareness for new and regionally recruited staff, ensuring compliance with IT policies. I developed user-friendly IT
knowledge bases and guides, and managed infrastructure projects including network setup and expansion, office
relocation, CCTV, access control systems, and Wi-Fi optimization. I conducted technical assessments, implemented
network backup strategies, and maintained service continuity. My role included managing procurement
activities—defining specifications, evaluating offers, negotiating with vendors, and coordinating with global IT and
procurement teams. I also played a key role in grant proposal reviews, validated IT requirements, and actively
collaborated with global IT, security, and other stakeholders to enhance service delivery and user support.

مجال الشركة:
المنظمات غير الربحية

Senior Service Desk Officer [ IT Service Delivery Manager]

يناير 2022 - ديسمبر 2022

United Nations | UNRWA

عمان، الأردن

يناير 2022 - ديسمبر 2022

Planned and executed IT service operations Management aligned with agency service standards, improving
performance through proactive monitoring, KPI tracking, CSAT improvements, and continuous service
enhancements. Developed and maintained a knowledge base to enhance first-call resolution rates and reduce
ticket handling time. Coached and led the customer service IT technical team to deliver high-quality technical
support, ensuring consistent service excellence and professional development while meeting established SLAs.
Ensured timely resolution of incidents and service requests, maintained technical support documentation, and
provided training and technical guidance. Led end-user IT training initiatives. Oversaw the deployment, installation,
and maintenance of end-user hardware, software, and applications, managing procurement activities, SOW
creation, vendor management for IT service contracts, and the development of SOPs for consistent operational
efficiency. Supported and contributed to hybrid agile projects, including the adoption of Microsoft Office 365,
driving digital collaboration and modern workplace transformation. Administered on-premises and cloud-based
services such as Azure user accounts, email systems, and video conferencing management. Developed and
implemented IT service management standards, policies, and processes based on ITIL practices, ensuring robust
incident, request, change, and problem management workflows. Maintained accurate inventories of IT assets and
ensured full compliance with IT policies, UN best practices, and industry standards, delivering training sessions to
business counterparts and IT teams to strengthen service excellence.

مجال الشركة:
المنظمات غير الربحية

Head of Information Technology

ديسمبر 2021 - يناير 2022

The Jordanian Hashemite Fund for Human Development (JOHUD)

عمان، الأردن

ديسمبر 2021 - يناير 2022

Managed technology operations by implementing IT systems, ERP platforms, CMS solutions, and leading website
development projects to support business growth and digital transformation. Led cloud transition initiatives to
modernize infrastructure and drive operational efficiency. Worked closely with departments to understand
requirements and deliver tailored IT solutions. Handled IT budgets, oversaw procurement of cost-effective
technology, and managed upgrades, migrations, and system improvements. Coached and developed the IT team
through goal setting and continuous feedback for excellent service delivery. Delivered Office 365 and SharePoint
training to enhance collaboration and digital skills across the organization. Updated data protection policies and
led audits for compliance. Improved IT service delivery by refining processes, creating SOPs, developing IT
standards, and strengthening vendor partnerships. Managed IT infrastructure, cloud services, network security,
and system support. Led IT vendor management, negotiated contracts, and ensured high service standards to
support business operations.

مجال الشركة:
المنظمات غير الربحية

ICT Operations Officer - Head of ICT

نوفمبر 2016 - يناير 2021

UN-WFP

عمان، الأردن

نوفمبر 2016 - يناير 2021

Led IT Project Management initiatives, ensuring digital solutions aligned with business needs. Collaborated with
Heads of Units to perform business analysis and ensure strategic alignment of IT projects with organizational goals.
Maintained engagement with business stakeholders throughout development, deployment, and implementation,
ensuring timely updates on progress and actions. Implemented operational improvements through data analysis,
recommending digital solutions that delivered value. Coordinated with government entities, partners, and UN
agencies to align activities and foster inter-agency collaboration in IT. Led IT infrastructure projects, including
network upgrades such as fiber network installation, WiFi upgrades, VOIP implementation, cloud migration, and
new system rollouts. Oversaw SQL database management and conducted cloud migration to improve scalability
and performance.
Managed budgeting, planning, and deployment of IT systems aligned with business objectives. Ensured monitoring
and maintenance of IT systems, implementing data security and access controls. Drafted technical specifications
and tender documents for IT equipment and services procurement, ensuring cost-efficiency and compliance with
regulations. Managed IT procurement, vendor management, contracts, and SLAs to ensure efficient service
delivery and cost control. Oversaw the end-to-end process from vendor selection to contract negotiation.
Developed and ensured adherence to SOPs, IT strategic and operational plans, Backup and Restore Plans, and
Disaster Recovery Plans, focusing on cybersecurity, infrastructure, and asset management. Ensured IT service
continuity during crises through emergency preparedness planning. Provided technical guidance and
troubleshooting, ensuring all IT processes aligned with organizational standards and best practices. Guided and
managed a team of IT staff, providing leadership, performance reviews, and coaching to enhance skills and meet
goals.

مجال الشركة:
المنظمات غير الربحية

ICT Operations Assistant

نوفمبر 2015 - نوفمبر 2016

United Nations - UNMM |Amman-Jordan

عمان، الأردن

نوفمبر 2015 - نوفمبر 2016

Provided technical support for IT systems, ensuring smooth operations, enhanced security, and compliance with
UN technology standards. Supported business operations through ERP system functionality. Delivered LAN and
wireless network support, configuring Cisco network devices, IP phones, and VLANs. Sat up of a new offices
network, IT equipment, and services. Assisted with business process mapping and the implementation of standard
operating procedures. Performed hardware and software repairs, upgrades, installations, and updates. Managed
file server performance, permissions, backups, restorations, and virus prevention measures. Delivered remote
support and diagnosed network issues, providing end-user assistance and ensuring adherence to backup
procedures. Provided IT support for offices in Gaziantep, Turkey, and Amman, Jordan, ensuring seamless network
connectivity and system performance. Researched and retrieved data to prepare statistical reports. Facilitated user
training sessions, supported key events, and contributed to organizational knowledge-sharing initiatives.

مجال الشركة:
المنظمات غير الربحية

IT Help Desk Coordinator - IT Technical Team Leader

يناير 2008 - نوفمبر 2015

United Nations - UNRWA

عمان، الأردن

يناير 2008 - نوفمبر 2015

Led the Information System Help Desk and Service Desk teams in a large-scale organization, managing first and
second-level support and call center operations. Improved service delivery by analyzing data, tracking KPIs and
CSAT, and implementing CSI initiatives in alignment with ITIL processes. Coordinated with 3rd level support to
ensure seamless network, communication services, and application development. Led IT projects related to the
service desk, providing technical guidance, training, and documentation. Supported new systems rollouts,
prepared hardware and software installation plans, and optimized service desk performance through log tracking
and report generation. Led IT training program and delivery on software packages and maintained accurate
inventory records of hardware, software, and licenses. Collaborated with vendors on hardware installations and
maintenance, managing the full IT equipment lifecycle. Implemented managerial activities, including team
performance, resource allocation, and budgeting. Led capacity building for a volunteer program, enhancing skills
and knowledge among participants to support organizational goals.

مجال الشركة:
المنظمات غير الربحية

Information System Help Desk – IT Support Engineer|

يناير 2005 - يناير 2008

United Nations – UNRWA

عمان، الأردن

يناير 2005 - يناير 2008

Provided IT technical support for approximately 2, 000 computers distributed across 60 sites, handling equipment
installations, repairs, and application support. Acted as the first-line contact for technical issues, providing both
remote and on-site support, analyzing and resolving problems with hardware and software, and coordinating
hardware maintenance while following up with vendors. Delivered monthly IT training on Microsoft products and
information security awareness. Designed and conducted formal and on-the-job training for end users. Maintained
an inventory of computer hardware, software licenses, and IT accessories, while tracking trouble reports.
Developed custom small-scale applications for multiple departments.

مجال الشركة:
المنظمات غير الربحية

Programmer, Business Analyst and System Administrator

يناير 2000 - يناير 2005

Arab Life & accident insurance Company

عمان، الأردن

يناير 2000 - يناير 2005

Implemented business analysis and in-house application development for insurance systems, expanding and
maintaining applications as per changing requirements and policies. Managed system administration, network
administration, and database management, ensuring system integrity and high availability. Conducted data
analysis, creating reports and insights to support informed decision-making. Supported end users by providing on
the-job training and support. Troubleshooted applications, hardware, and software. Monitored and resolved
technical issues, performing system administration activities, including user and group management, backups, and
data restoration.

مجال الشركة:
التأمين

التعليم

Hashemite University

يناير 2000

يناير 2000

بكالوريوس، Computer Science

الأردن

Sukina Bint Al Husein Secondary School

يناير 1996

يناير 1996

الثانوية العامة أو ما يعادلها، Computer Science

الأردن

المعدل التراكمي (نسبة مئوية): 92%

المعدل التراكمي (نسبة مئوية): 92%

High School TAwjihi - Scientific

Skills

IT Operations
Expert
IT Operations
Expert
PMP
Expert
PMP
Expert
Technical Skills
Expert
Technical Skills
Expert
IT Management
Expert
IT Management
Expert
Technology
Expert
Technology
Expert
IT Management
Expert
IT Management
Expert
information management
Expert
information management
Expert
telecommunication
Expert
telecommunication
Expert
Business analyst
Expert
Business analyst
Expert
management
Expert
management
Expert
leadership
Expert
leadership
Expert
ITIL
Expert
ITIL
Expert
Project managment
Expert
Project managment
Expert
MCP
Expert
MCP
Expert
MCSA
Expert
MCSA
Expert
system administrator
Expert
system administrator
Expert
network administrator
Expert
network administrator
Expert
IT security
Intermediate
IT security
Intermediate
PRINCE2
Intermediate
PRINCE2
Intermediate
database
Expert
database
Expert
SQL
Intermediate
SQL
Intermediate
helpdesk
Expert
helpdesk
Expert
call center
Expert
call center
Expert
service desk management
Expert
service desk management
Expert
cybersecurity security
Intermediate
cybersecurity security
Intermediate
Disaster recovery
Intermediate
Disaster recovery
Intermediate
data analysis
Expert
data analysis
Expert
Vendor management
Expert
Vendor management
Expert
cloud computing
Intermediate
cloud computing
Intermediate
IT procurement
Expert
IT procurement
Expert
Office365 & SharePoint
Expert
Office365 & SharePoint
Expert
PMP
Expert
PMP
Expert
Business and system analysis
Expert
Business and system analysis
Expert
Leadership and coaching
Intermediate
Leadership and coaching
Intermediate
IT trainer
Intermediate
IT trainer
Intermediate
IT Operations
Expert
IT Operations
Expert
Technical Skills
Expert
Technical Skills
Expert
Technology
Expert
Technology
Expert
AUDITING
Intermediate
AUDITING
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT CERTIFICATION
Intermediate
PROJECT MANAGEMENT CERTIFICATION
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
ITIL , ITIL Service Desk Management V3 & v4
Exin
Microsoft Certified Professional (MCP ©)
Microsoft Certified System administrator MCSA
Microsoft Certified System Engineer MCSE
PRINCE2©
Agile certified practitioner PMI-ACP
Project Management Professional PMP

الهوايات

  • Swimming
  • Hiking
  • Walking
  • Reading