CBHFA Project Assistant
International Federation of Red Cross and Red Crescent Societies
Total years of experience :11 years, 9 Months
• Adhere to the timeframe of the implementation plan of the program as much as possible.
• Organize and oversee the quality of the planned trainings.
• Conduct frequent field visits to see the volunteers in action and support PO for giving advice to the volunteers.
• Conduct monthly meetings with the PO and Focal persons (FPs) and volunteers for exchanging information, reviewing their monthly reports and to conduct short training sessions.
• Assist all procurements for the programme.
• Organizing travels, trainings, and field visits.
• Interpretation and translation support for programme.
• Management of the items for programme.
• Ensure proper documentation and filing.
• Prepare and submit reports.
• Maintain a reliable filing system and perform data entry
• Support programme’s administration needs
• Serve as a focal point with programmes’ beneficiaries through different means
• Performing day to day follow up on plans including targets
• Providing Programmes/Project Managers with needed updates (feedback) and information to support the implementation
• Supporting Programme Managers, in preparing activities’ needs (administrative and logistical needs)
• Preparing and managing activities’ documentation (attendance sheet & information sheets)
• Follow up on program’s activities needs with different departments at QRTA and with the Ministry of Education
• Follow up and quality assurance on the Data Entry process
• Organizing and managing QRTA’s events and continuous follow up on events’ needs and logistical requirements. Such as:
- Teachers Skills Forum.
- IB Workshops.
- Summer Institutes Workshops.
- Winter and Summer Short Courses.
- QRTA’s Networks Graduations.
- Private sectors’ seminars.
• Develop and maintain a current and accurate filing system to ensure all documents are properly arranged.
• Help in maintaining the programs’ electronic records and databases.
• Prepare all the needed materials for the meetings and distribute the materials to the participants.
• Type correspondence letters, memos, and reports in addition to making necessary copies and disseminate to concerned parties when requested.
• Organize the administrative work in a professional way and priorities assigned duties.
• Provide other technical and administrative support to QRTA’s activities as requested.
• Download calls
• Calls evaluations.
• Updating QA report.
• Schedule sessions for next week/month.
• Coaching sessions for the previous week/month.
• QA action plan for the current week.
• QA action plan implementation.
• QA Critical errors report for the previous week/month.
• New joiners’ action plan if applicable.
• New joiners’ certification plan if applicable.
• Notification KPIs auditing.
• Pointing updates and share for previous week/month.
• Prizes and rewards arrangement for the previous month.
• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries, requests, and complaints that were not immediately resolved.
• Complete call logs and reports.
• Check billing issues
• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries, requests, and complaints that were not immediately resolved.
• Complete call logs and reports.
• Check billing issues
1. High School Certificate (2009) - IT Stream. 2. Bachelor's degree certificate at Hashemite University (Special Education)