مارينا يعقوب

Welcomed and assisted patients professionally while ensuring a positive client experience.
Managed appointments, patient flow, and daily clinic coordination tasks.
Explained clinic services and promoted additional treatments through cross-selling and upselling.
Handled patient inquiries, follow-ups, and customer complaints professionally.
Supported administrative operations and coordinated with doctors and clinic staff.

Logistics&Reservations: Managed guesttransportation assignmentsand
coordinatedsightseeing bookings in alignmentwithschedulesandvendor
requirements.
Sales & Multi-channel Service: Served asthe main pointofcontact, promoting and
selling tour packageswhile responding promptlyto inquiriesvia phone, email, and
social media.
CustomerSupport&Relationship Management: Handled customerinquiries,
maintained accurateCRM records, processed booking modifications, and ensured
timelyfollow-upstoenhancecustomersatisfaction and retention.
Issue Resolution &Compliance: Resolved guestcomplaints, refunds, and
cancellations efficiently in accordancewith companypolicies and service standards
while meeting performancetargets.

Managed transportation assignments and sightseeing reservations.
Promoted and sold tour packages through phone, email, and social media communication.
Maintained CRM records and handled booking modifications and customer follow-ups.
Resolved customer complaints, refunds, and cancellations according to company policies.

Administrative & Scheduling: Managed patient check-in/out processes and efficiently
streamlined appointment scheduling and administrative documentation.
Insurance & Systems Management: Handled multiple insurance company systems,
processed electronic medical records, and managed professional email
correspondence.
Patient Relations & Support: Served as the primary patient contact, addressing
inquiries and resolving complaints to ensure high levels of patient satisfaction.
Customer Service & Communication: Provided responsive support through phone and
email, maintained accurate data entry and CRM updates, ensured timely follow-ups,
and upheld service quality standards while meeting performance targets.

Managed patient check-in/check-out processes and appointment scheduling.
Handled insurance systems, electronic records, and email correspondence.
Addressed patient inquiries and resolved complaints professionally.
Maintained accurate CRM updates and ensured timely communication.