Store Manager Assistant,
AlShaya Group
Total years of experience :16 years, 7 Months
Victoria’s Secret Full Assortment, City Mall.
Customer Experience Supervisor:
- Lead the sales team on the shop floor (15 associates).
- Conduct associates observations and coaching.
- Analyze the sales and insights reports.
- Manage and resolve customer relations issues.
- Support and enhance selling behaviors.
- Support execution of the brand guidelines.
- Maximize the categories sales potential by KPI indicator.
- Support direct manager in the execution of sales education materials.
- Assist in training of new associates.
Cash Supervisor:
- Manage all administrative tasks and follow up.
- Execute in-store opening and closing procedures.
- Lead the cash team and responsible for cash wrap.
- Manage and resolve cash wrap issues.
- Creates a weekly schedule for the cash team.
- Execute the cash deposit and daily sales reports.
- Audit monthly reconciliation reports.
- Control the petty cash expenses.
- Conduct training for newly joined cashiers.
- Supervise the stock level of the non-stock items.
- Supervise damages and testers to standard.
- Support store Strategy to reduce Shrinkage.
- Take charge of the safe contents.
- Improve working environment and processes of the packinghouse.
- Supervise the production lines.
- Supervise daily operations of the packinghouse.
- Develop policies and procedures for packinghouse.
- Oversee the storage rooms & warehouses.
- Oversee the fumigation process.
- Oversee the performance of the workers.
- Supervise the preparation of customers orders.
- Manage the chocolate production line.
- Developed job description.
-Sorted, filtered and screened CVs.
-Wrote and posted jobs description on website and social media.
-Conducted interview and assessed junior level candidates.
Administration & Operations:
-Managed the production line.
-Directed the distribution of goods.
-Supervised warehouse stock
-Followed-up on customers’ inquiries.
-Supervised 5 tailors.
-Issued sales invoices.
-Prepared payslips using Excel.
- Prepared purchase orders.
Administration & Operations:
-Managed daily operations of the office.
-Supervised administrative staff (2 employees).
-Organized office expenditures and income payments.
-Directed the distribution of goods (3 employees).
-Supervised warehouse stock (2 employees).
-Oversaw all accounting issues.
-Prepared payslips using Excel.
- Prepared purchase orders and pricing.
Human Resources:
-Assisted line managers and employees on procedures and regulations.
-Managed personnel issues and employees files (12 employees).
-Administered Payrolls and benefits.
-Prepared monthly salaries’ list for social security purposes.
-Handled vacations and leaves requests.
Customer Service & Sales;
-Followed-up on any customers’ inquiry.
-Issued sales invoices.
-Managed customer’s accounts.