Senior clerk/ Central Processing Unit/Operations
NATIONAL BANK OF UMM AL QAIWAIN
مجموع سنوات الخبرة :15 years, 8 أشهر
.Processing of customer requests for the disbursement of salaries .i.e. for salary card account, finacle Accounts, other bank accounts including NON WPS.
• Ensure that the processing of customer requests for salaries is within the SLA or the TAT.
• To receive and record customer requests for salary processing ensuring they are current dated, signature verified and in the correct order.
• To prepare and maintain a data base of all the customer SIF files in the respective folders.
• Creating of TRAN ID using FINACLE for debit of customer A/C to process the salary through the CB FTS system.
• Attending to all the emails received from the customers and branches with immediate action especially in cases of lost salary cards and ensuring that they are responded to promptly
• To advice the branch and the customers on the discrepancies in the salary files with due follow up.
• Ensuring that all the pending issue are brought to notice of the unit head
• Processing of customer requests for the creation of salary cards
• Ensuring that the employer participation agreement is signed by the customer and returned to us.
• Ensuring that completed physical records are filled date wise on the same day the salaries are processed.
• Maintain utmost confidentiality regarding all Bank/customer matter.
• Update myself on operation manual knowledge and keeping abreast of latest developments in the banking industry.
• Assist officers to run error free processing, to have effective interpersonal skills and job sharing with my colleagues
• Taking up any new/additional jobs assigned by the unit Head/Manger as and when needed.
• Contributing to the banks growth, profitability and achievement of top quality branch/customer satisfaction.
•Highlighting of under payment to local credit cards to assist in reduction of overdue balance
•Working on an automated collection system-Finn 1 which is a web based system.
•Make regular contact with the customers to collect the full overdue payment or negotiate repayment plans.
•Follow up promises to close the payment deals.
•Identify potential skips and fraud cases and escalate all irregularities to the attention of the team leader.
•Develop an assertive approach to resolve customer queries.
•Achieve the performance targets that have been communicated by the team leader.
•Giving of police release letters to the customers after the full and final payment.
•Processes credit card applications of both salaried and self-employed customers
•Retrieves physical documents of card applications
•Conducts quality checking on documentations
•Creates and maintains customer records in the automated system
•Scans and records customer information
•Coordinates with other internal units (Sales, Disbursement, Lodgment and the branches) for efficient processing of applications
•Achieve an average score of 80% on job quality.
Bachelor of business administration Degree in Business Administration, Major in operations management. Dean's list (Second class upper division): final GPA of 3.3 ST PAULS UNIVERSTITY LIMURU Nairobi, Kenya Time management course at EIBFS Course in AML laundering Course on the 5’S programme The Certified Collection and Recovery officers’ programme. Introduction to Banking course – Mashreq bank. Motivation at the Workplace Personal Financial Services – Collections Management Information Workshop