Fraud investigation/detection Specialist
Goldman Sachs
Total years of experience :1 years, 2 Months
My Responsibility
• Conduct thorough investigations to detect and prevent fraudulent activities.
• Analyze customer data and transaction patterns to identify potential fraud.
• Implement fraud prevention measures and strategies to minimize risks and losses.
• Collaborate with cross-functional teams to analyze and resolve fraud-related issues.
• Work closely with managers in priority tasks of ID theft and Forced account closure remediations.
• Escalating Red Flags and potential risk to escalation team
• Managing sensitive or confidential information.
• Ensuring all documents submitted are in line with the internal policies.
• Providing Resolutions to customer problems/ Fraud Investigation/ Detection Specialist queries to improve customer satisfaction.
• Conducting thorough investigations for reason of Fraud losses and accordingly provide solutions for prevention of similar losses in future.
• Conduct training regarding End-to-End process for the newly hired team.
• Performing second review on the cases to ensure there are zero quality errors.
• Identifying any new pattern of fraud rings.
• Reviewing transactions and other aspects of customer activities to prevent money laundering attempts.
• Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation.
• Identifying and analyzing alerts generated by monitoring system in order to identify potentially suspicious activity.
Achievements
• Handled priority task of Identifying all the ID Theft Alerts with the high Spike of volume in cases within short duration.
• Worked closely with Mangers in the forced account closures of all fraudulent account in time which led to the prevention of potential fraud losses.