Associate Consultant
Tata Consultancy Services Ltd
Total years of experience :17 years, 7 Months
Supports client's IT Infrastructure services, their daily IT jobs and makes sure ALL windows server, exchange servers, cloud Infrastructure functions smoothly
Job Responsibilities:
Administration of over 200+ Windows 2003/2008/2010 servers in Data Center via Terminal Services, Remotely.
Managing DNS and DHCP servers. Creating DHCP Scope for project specific VLAN.
Builds and Manages Microsoft Exchange 2007/2010 and O365 servers
Manages Exchange Clusters and Disaster Recovery Management.
Worked on Hyper- V environment and manages issues related to it
Provisioning Remote mailboxes in bulk and tag them with specific Office 365 SKU
Manages a team of 20+ members and takes care of effective of team effectively to run the production smoothly
Handles and creates All documents in repository which is related to KB articles, SIPs and other Process related documents
Was a part of Windows and Exchange team where serveral activities involving windows and Exchange was performed. Below are the tasks performed:
Messaging System
Daily System Administration and health tasks on Exchange.
Troubleshooting and resolving performance issues on Exchange environment.
Performing Exchange database restore using powershell commands
Applied regular updates of Exchange patches & Virus definitions.
Daily health checks on error, performance and backup logs.
Collaboration services: Lync 2010
Daily System Administration tasks for Lync 2010
Provide level 1 support for OCS2007, Lync2010
Troubleshooting Lync Federation, client issues
Troubleshooting and resolving performance for Lync Front end servers
Providing Windows server 2003 & 2008 support to multiple customers.
Patching using LANDESK Deployment Tool.
Windows server 2008 Cluster & Network Load Balancing
DFS Management
HP Hardware troubleshooting.
Ticketing Tool: On Target & Service Now
Administration of over 200+ windows 2003/2008/2010 servers in Data Center via Terminal Services, Remotely.
Managing DNS and DHCP servers. Creating DHCP Scope for project specific VLAN.
Effective management of File sharing and print server.
Creating share folders and configuring security permission and Quota on file server.
Monitoring windows servers through SCOM 2007 server.
Assist in installing, configuring and managing of all servers related hardware and software changes or upgrades to the systems.
Co ordinate with Change Management for any changes required on the project servers.
Maintain Datacenter, Check server’s availability and password management for all the servers.
Applying Workstation Baseline through Group policy.
Create document and implement Change Management / Work Instructions / Standard Operating Procedures.
Job Roles
• Managing recipient Objects, Creating and managing mail enabled and mailbox enabled user and groups, Configuring mail delivery restriction & delivery options, Defining mailbox retention period, Configuring Common Mailbox Permissions, Assigning size limit for mailbox store & Mailbox, Moving user mailbox, Mail tracking, Monitoring Exchange server queues, Mailbox Recovery & reconnecting mail enable users to mailbox.
• Works on Exchange Server 2003/2007 and OWA related issues
• Mail tracking, account lockout related issues
• E-mail Troubleshooting Outlook.
• Virtual server build and server hardening
• Network Configuration Issues.
• Print Queue creation and troubleshooting print issues on windows print server
• Knowledge on VPN Concepts
• Creating and Modifying Directory Object, Setting up home folder for user with appropriate access permission.
• Managing files and folders permission on file server, setting up quota limit & applying file screening with Exceptions on file server.
• Shared level and folder level permission for user data.
• Works on BMC Remedy ITSM tool
Job Roles:
• Working on HP OVSD and Service Ware
• Working on Exchange Server 2003, Outlook 2003 related issues.
• Troubleshooting Desktop related issues concerning with Internet, Outlook for users
• Supporting users through remote troubleshooting and resolving issues
• Creating, Modifying & deleting user IDs in Active Directory
• Providing permission and accesses to users as required through shared folders and drives
• Printer troubleshooting. Installation drivers
• Working knowledge with DNS and DHCP
• Establish personal and shared network storage for data and application files.
• File sharing and Printer sharing configuration for Windows based Operating System.
Job Roles:
• Worked on CA Unicenter Service Desk
• Worked on VPN Client/ Server issues
• Monitoring Issues with Exchange server, mail setup
• Worked on Trend Micro Scan Mail for Microsoft Exchange
• Monitor Backup Work schedules, worked on the tool Symantec System
• Installing and configuring of network printers
• Manages all server related activites
• Asset management.
Job Roles:
• Works as level 1 and level 2 supports on Incidents calls.
• Worked on Unicenter Service Desk (USD) for handling calls and escalating calls.
• Worked on software installation and remote desktop using Unicenter Desktop Server
Management (UDSM) Tool
• Creating, Modifying & deleting user ids in Active Directory
• Handling outlook related issues.
• Installing and configuring of network printers
• Asset Management.
• Managing and updating antivirus software’s
• Handling all kinds of desktop related issues.
• Configuring mails for users in Outlook Express, Microsoft Outlook
Completed B.E in Electronics and Communication from College of Engineering, Adoor,Kerala with 64% in the year 2005
• CBSE(12th) from Indian Public High School,RAK, United Arab Emirates with 72.42% in the year 2001
• CBSE (10th) from Indian Public High School,RAK, United Arab Emirates with 74% in the year 1999