Associate
PACIFIC PRIME MIDDLE EAST
Total years of experience :5 years, 0 Months
Processing of Insurance Application forms, endorsements, cancellations
Following-up with customers along the insurance underwriting and policy setup
Following-up with insurance companies on all the required documents
Keeping the customer s updated about the status of the application
Providing the insurance companies all the details and paperwork needed in order to set up the medical policy
Handling the mid-term queries, payments, cancellations, endorsements for new business and renewals
Management of Salesperson follow-ups while absent.
Prioritization of emails and tasks to ensure continuity of business
Management of policy packs(tracking, delivery and proofreading)
Answer to general questions from clients on insurance, or their
policy
Support of underwriters via solid relationship.
Challenging of underwriter’s decision with the support of medical documents and information
Edition of quotes and reporting
Market surveying for comparison purposes
Direct advising of clients regarding claims
General administrative work
Following up with DHA and HAAD regulations to ensure updated information to both clients and Salesperson
Officer Policy Wording team, in charge of proofreading and checking of policy wording details
• Several insurance sectors (Property, Private, Industry, Machinery, Directors and Officers Liability and niche policies)
• In charge of updating of training tools and manuals • Reporting on request from management.
Dealing with incoming and outgoing calls for the company
• Policy Servicing, dealing with customer requests
• Processing of changes and amendments in Policies at the request of
Clients or Management
• Coaching junior colleagues
• Active participant on monthly meetings in order to improve the processes
• In charge of updating of training tools and manuals
• General administrative work