ليفيا Alves, Executive Assistant To Director

ليفيا Alves

Executive Assistant To Director

United Investment Group -UIG FZC

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Technologic in Hospitality
الخبرات
11 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 2 أشهر

Executive Assistant To Director في United Investment Group -UIG FZC
  • الإمارات العربية المتحدة - دبي
  • سبتمبر 2019 إلى يناير 2020

• Attended meetings and negotiations on the Director's behalf and provided full reports and presentations as requested.
• Prepared sales reports, invoices, stock and purchases control and updated all points of sales intranet accordingly.
• Tracked the Sales Team.
• Director’s diary management.
• Reviewed and updated most of the merchandise information such as brochures and portfolio presentation and product introduction email templates.
• Took initiative to finalise negotiations and purchases in the Director's absence.
• Expanded the clientele list by calling potential companies and following up with portfolio email.
• Followed up with clients and arranged the settlement of outstanding debts.
• In charge of overall office administration: organisation, equipment, maintenance, lease contract and cleanliness

Supervisor - Front Office في Waldorf Astoria Dubai Palm Jumeirah
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2018 إلى مايو 2019

• Led the team to achieve all KPIs in a consistent and quality assured manner; a drastic improvement on the number of enrolment to Hilton Honors.
• Created and drove monthly product knowledge training for Front Office through presentations and daily briefings.
• Encouraged the team through engaged brainstorming sessions on "Waldorf True Service" to be more empowered which achieved an increase in overall guest satisfaction scores by 7%.
• Managed office inventory supplies and placing purchase orders to maintain adequate stock levels, considerably reducing costs.
• Supervise compliance of Credit Policy, keeping managers and all concerned departments informed of any possible credit risks.
• Assigned POC for staff reviews and development plans.

Assistant Manager- Front Office في Hyatt Regency Dubai and Galleria
  • الإمارات العربية المتحدة - دبي
  • مارس 2018 إلى سبتمبر 2018

• Spearheaded guests' feedbacks and requests with a differential personalised approach, which resulted in a 98% recovery success and improved the TripAdvisor Ranking.
• Managed all VIP related services, from Room Standards to the daily operations of the Regency Lounge. Contacted each VIP guest personally.
• Achieved the highest number of surveys replied by Explorist, Globalists and Lifetime Globalists (high tiers of the Hyatt Loyalty Programme) and top VIPs, increasing the overall guest satisfaction score for this specific market which Lead Hyatt Regency to be scored among the TOP 10 Hyatt properties in the MENA region.
• Assessed personnel performance, implemented incentives and team-building events to boost team morale.
• Coached employees on administrative procedures, company policies and performance standards, which was used to create individual development plans.
• Planned and managed groups' accommodations (special requests, balancing occupancy and operations requirement).
• Assisted FOM in maintaining the operational costs and achieving maximum sales and profitability in Front Office. Matching our average rate with the higher market properties of the company.
• Identified and evaluated business trends/needs and used this information to set and review departmental objectives.

Business Excellence Coordinator في JA Resorts&Hotels
  • الإمارات العربية المتحدة - دبي
  • ديسمبر 2015 إلى فبراير 2018

• Replied to Social Media reviews, Guests' Survey and feedback emails on behalf of the Executive Office and Head of Departments.
• Created daily analyse and reports of Guest's Survey, Social Media and internal logs to assist Head of Departments with key decision making and strategic operational planning.
• Implemented and delivered on the monthly Associates' Recognition Programme, it had involvement of the Executive Office and Head of the department. The innovative approach through activities and celebration started a healthy competition between departments all over the company and increased the overall performance of operations.
• Developed and updated databases to track, analyze and assist the Learning & Development department's training plan.
• Design, implementation and review of Standard Operating Procedure and Policies for all JARH's Properties and delivered JARH Brand Audits to ensure efficiency and responsiveness of all customer service departments.
• Assisted the planning and preparation for external audits such as Dubai Municipality Audit, HACCP Audit and Green Globe Audit, in turn achieving the Awards.
• Trained in Business Writing and Email Etiquette.

Team Leader في Jumeirah
  • الإمارات العربية المتحدة - دبي
  • يناير 2015 إلى ديسمبر 2015

• Supervised and trained Reception Team accordingly to the LQA and Jumeirah standards.
• Executed appraisals with Guest Service Executives and ensured that they finish their tasks in each shift and achieve their targets.
• Cross-training in the Business Excellence department when preparing for the audit of the Dubai Quality Award department.

Guest Services Executive في Jumeirah
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2013 إلى يناير 2015

• Front desk tasks and administrative duties such as answering phone calls, emails, meeting minutes, and memorandums for organizational support.
• Assisting when necessary with Concierge Services such as flight/hotel bookings, city tours, desert safaris, and others.
• Consistently on the top 5 upsellers for over a year which was recognised by the Hotel's senior management.
• Received a prize for top loyalty programme enroller and monthly congratulations for the number of nominations on social media and guests surveys.
• Trained as Rooms Controller and operated the role when primary Rooms Controller was unavailable.
• Trained in Telephone etiquette.

Guest Relation Supervisor في Gran Marquise Hotel
  • البرازيل
  • يونيو 2011 إلى يوليو 2013

• Supervised and trained Guest Relation department, Reception, and Operators
• Set the targets per quarter for the department accordingly with the yearly strategy and presented results for the Executive Office
• Updated Departmental SOPs

Assistant Executive Housekeeper في Gran Marquise Hotel
  • البرازيل
  • مايو 2010 إلى مايو 2011

• Supported Executive Housekeeper through personal document management, calendar organization and collateral preparation for meetings
• Established and updated work schedules to account for changing staff levels and expected workloads
• Developed and conducted training for the Linen Room and Room Attendants team
• Rooms inspections and VIP setups
• Controlled purchases and par stocks of startup inventory of linen and guest supplies

Food & Beverage Intern في Gran Marquise Hotel
  • البرازيل
  • يونيو 2008 إلى مايو 2010

Food & Beverage Internship, all departments of kitchen and restaurant

الخلفية التعليمية

بكالوريوس, Technologic in Hospitality
  • في Institute Federal de educacao ciencia e tecnologia
  • أبريل 2012

اللغات

العربية
مبتدئ
البرتغالية
اللغة الأم
الانجليزية
متمرّس
الاسبانية
متوسط
الايطالية
متوسط
الفرنسية
متوسط