Assistant Outlet & Banqueting Manager
Starwood Hotels & Resorts
Total years of experience :8 years, 6 Months
Taking care of all aspects of operation and administration. Implement, maintain and train colleagues. Hiring, training, supervising and discipline all outlet colleagues. Forecast budget and making sure to achieve forecasted numbers.
Ensure the correct and consistent service techniques for various events will be demonstrated by all colleagues. Anticipate, in advance, all materials and supplies and assure their availability.
Prepare colleague schedules. Communicate with the Director, Chef, and F&B management to discuss menus, marketing strategies, guest feedbacks and concerns. Forecast necessary staffing to get the job done.
Planning and organizing events from staffing, service, equipment's and other needs prior to events.
Ensure safety, discretion and comfort while flying. Made pre-departure preparation ensuring cleanliness of the cabin and toiletries supplies. Ensuring that all safety and emergency equipments are working properly each take off, prepared and stowed catering, serve food and beverages during flight, ensure passengers comfort and anticipating their needs. Build a good communication flow with ground staff on our destination base. Maintained professional image and exemplary performance.
Deliver exceptional customer services experience on every flight. Ensuring that all safety and emergency equipments are working properly prior to each take off. Handling tasks associated with boarding and disembarking the aircraft, serve food and drinks during the flight, demonstrate safety procedures (when need it), make sure that passengers with special needs are cared for in an appropriate manner, provide first aid and medical care to any passengers when necessary. Keep a good communication flow between colleagues, flight deck and passengers. Following the rules and procedures implemented by the company. Maintained professional image and exemplary performance.
Assist the Manager in every task, planning and going to meetings with clients, making presentation of our services in ppt for clients, collaborate with six Shopping Centers around the Country to make sure everything works proper, travelling at Shopping Centers and after, presenting the property conditions. In December 2010 I’ve been moved from the headquarter in a Shopping Center in Bucharest. My attributions here: relationship with the tenants, taking care of the center, making sure that everything works properly, making reports to the owner.