Liz Diaz

• Oversees front-office operations, ensuring seamless client support and engagement.
• Coordinates schedules and appointments efficiently, optimizing time management for the team.
• Handles sensitive documentation with precision, maintaining confidentiality and compliance.
• Enhances the client experience through effective communication and problem-solving skills.
• Implements organizational systems that improve workflow and increase productivity.
• Acts as the first point of contact, creating a welcoming atmosphere for visitors and clients.
• Utilizes technology tools to streamline processes and improve office efficiency.

• Welcomed and assisted visitors with a warm and professional demeanor, enhancing overall guest satisfaction.
• Managed high-volume phone calls and efficiently scheduled appointments, ensuring seamless front desk operations.
• Streamlined check-in processes, resulting in a more efficient guest experience and reduced wait times.
• Demonstrated strong communication skills, effectively addressing inquiries and concerns with a calm, solution-focused approach.
• Recognized for maintaining composure and professionalism during peak hours, contributing to a positive work environment.
• Collaborated with team members to uphold a welcoming atmosphere, reinforcing the organization's commitment to exceptional service.

• Executed front office tasks at Cuba's premier luxury hotel, the first international luxury brand in the region.
• Engaged with high-profile luxury travelers, ensuring exceptional service and personalized experiences.
• Maintained the highest standards of service quality in alignment with Kempinski's renowned operating procedures.
• Developed strong communication skills through interactions with diverse clientele, enhancing guest satisfaction.
• Demonstrated efficiency in managing front desk operations, contributing to a seamless guest experience.
• Collaborated with team members to uphold a professional and welcoming environment for all guests.
• Adapted quickly to a fast-paced luxury setting, showcasing strong multitasking abilities and attention to detail.