OD Specialist
Innovative Solutions for Organizational Sustainability
مجموع سنوات الخبرة :8 years, 10 أشهر
Responsibilities:
o Developing and updating the company job descriptions as well as the
organization/departmental structures in cooperation with the OD section head and line
managers.
o Working with the OD section head in executing the performance management system,
ensuring the identification of the individual training needs.
o Consult, Create and implement with Management and other leadership to identify OD
programs to support organization goals.
o Identify data collection tools, data sources, benchmarks and performance target.
o Lead employee engagement activities.
o Develop methods of measuring if performance management aligns with organizational
goals.
o Participating in the HR committee used for evaluating the jobs.
o Collecting information about the market regarding the salary ranges and using the data in
creating the grading system and salary structure.
o Recording all changes in the HR scorecards and ensuring the system is updated.
o Conducting the needed visits to departments’ to ensure commitment for the OD systems
and giving the needed advice for improvement.
o Participating in the opinion surveys and making the analysis, providing and implementing
recommendations.
o Developing self, and maintaining knowledge in relevant field at all times.
o In addition to any other job related duties assigned by the OD section head.
International Account Advisor - UK Accounts
International Vodafone UK
Responsibilities:
o Act as a front-line interface with customers of Vodafone UK Customers.
o Role involves responding to customers over the phone and resolving their inquiries.
o The main purpose is to facilitate and provide a Vodafone global customer service standard
o Own and manage the client relationship: resolving calls efficiently and effectively.
o Ensure service level agreements are met and maintained.
Work as part of a team to ensure offering world-class Customer Service at all times.
o Communicate positively with all involved parties in order to facilitate customer's reception
of the expected distinguished service.
o Create and promote an environment that fosters both individual and team advancement
to ensure the outstanding delivery of customer service.
o Mentor and support new employees.
o Use the job tools (telephone and computer) effectively.
o Meeting service level in handling all transactions measured through productivity reports
o Accuracy in handling all assigned tasks.
o Maintain professional work relationships with colleagues, supervisor and manager
Responsibilities:
o Attract new clients to patronize the organization and to generate new sales leads for the company.
o Responsible for developing and promoting the brand of a company.
o Gather contacts and data bases for the company in order to evaluate performance and organize
client and prospective client information.
o Convincing customers and generates need.
o Utilize highly improved marketing and advertising methods.
o Advertise the product efficiently to be visible to the clients to ensure that efforts yield the expected
fruits.
o Develops negotiation strategies by evaluating risks and potentials.
o Evaluates, determines, and realizes quarterly business growth goals.
o Represents the company at trade organizations, on committees, and during board meetings, when
necessary.
o Fosters beneficial relationships with business partners, potential clients, and business contacts in
order to attract new business and enhancing organization reputation.
o Make prompt report to management regarding customers’ response to company’s products.
Responsibilities:
o Handle Employees’ attendance, leaves requests and balances.
o Assist in implementing HR policies.
o Maintain a high quality, relevant directory of forms.
o Screen and filter candidates’ resumes and job applications.
o Maintain employees’ database and employment files safe and up to date.
o Follow up with employees’ contracts, renewals, and terminations.
o Maintain office services by organizing office operations and procedures.
o Handle residency management activities & book travel arrangements.
o Prepare reports for management and deliver presentations.
o Keep management informed by reviewing and analyzing special reports, summarizing information,
identifying trends.
o Handle purchasing cycle.
Responsibilities:
o Develop and attain efficient marketing strategies.
o Conduct research and analyze data to identify and define audiences.
o Devising and presenting ideas and strategies.
o Maintain relationships with media vendors and publishers to ensure collaboration in promotional
activities.
o Initiate and control surveys to assess customer requirements and dedication
o Maintain websites and pursuit data analytics.
o Organize events and product exhibitions.
o Update databases and use a customer relationship management (CRM) system.
o Coordinate internal marketing and an organization’s culture.
o Monitor performance.
o Manage campaigns on social media.
Professional Qualifications & Trainings
* Trained at the Egyptian Arab Land Bank July 2008 - August 2008
Interpersonal Soft Skills Program at New Horizons (Computer Learning Centre) • Course included: o Communication skills. o Public Presentation. o Negotiating skills. o Winning people at work. o Effective time management. o Leadership skills. o Microsoft Office Programs.