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ليزا نمري, Guest Service Team Leader

ليزا نمري

Guest Service Team Leader·Centro Mada Amman

الأردن

بكالوريوس, Journalism and Mass Communication

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 6 أشهر

Guest Service Team Leader

يناير 2023 - يناير 2025

Centro Mada Amman

عمان، الأردن

يناير 2023 - يناير 2025

• Team Leadership: Managed a team of guest service agents to ensure
high-quality customer service and guest satisfaction.
• Training and Development: Conducted training sessions for new team
members on company policies, procedures, and customer service standards.
• Problem Resolution: Addressed and resolved guest complaints and issues in
a timely and effective manner to enhance guest experience.
• Operational Efficiency: Implemented strategies to streamline guest service
operations and improve efficiency.
• Collaboration: Collaborated with other departments to ensure seamless
guest experiences throughout the hotel.
مجال الشركة:
الضيافة والسكن

Guest Service Agent

يناير 2022 - يناير 2023

Centro Mada Amman

عمان، الأردن

يناير 2022 - يناير 2023

• Customer Assistance: Assisted guests with check-in, check-out, and
inquiries to provide exceptional customer service.
• Reservation Management: Managed hotel room reservations and ensured
accurate booking information for guests.
• Front Desk Operations: Performed front desk duties including answering
phones, handling guest requests, and processing payments.
• Problem Solving: Resolved guest issues and concerns promptly to maintain
guest satisfaction.
• Team Collaboration: Collaborated with team members to deliver a seamless
guest experience.
مجال الشركة:
الضيافة والسكن

Guide & Customer Service

أكتوبر 2020 - يناير 2021

Questlab (Queen Alia International Airport),

عمان، الأردن

أكتوبر 2020 - يناير 2021

• Customer Assistance: Guided passengers through airport procedures and
provided information on services and facilities.
• Language Interpretation: Assisted non-Arabic speaking passengers by
providing interpretation services.
• Customer Queries: Addressed customer queries and concerns to ensure a
smooth travel experience.
• Safety Compliance: Ensured adherence to safety and security regulations in
the airport premises for passenger well-being.
• Team Coordination: Coordinated with other airport staff to facilitate
passenger movement and provide efficient service.
مجال الشركة:
خدمات الدعم الإداري

Assistant Supervisor

يناير 2017 - يناير 2019

Airport Ray (QAIA),

عمان، الأردن

يناير 2017 - يناير 2019

• Supervisory Support: Assisted the supervisor in overseeing daily operations
and ensuring smooth functioning of airport services.
• Staff Training: Provided training to staff on customer service standards and
airport protocols.
• Passenger Assistance: Assisted passengers with queries, ticketing, and
other travel-related assistance.
• Conflict Resolution: Resolved conflicts and issues among staff members
and passengers to maintain a harmonious airport environment.
• Operational Oversight: Monitored operational activities to ensure efficiency
and compliance with airport regulations.
مجال الشركة:
خدمات الدعم الإداري

Customer Service & Call Center

يناير 2014 - يناير 2017

Rout Jordan Tourism,

عمان، الأردن

يناير 2014 - يناير 2017

• Call Handling: Managed incoming calls from customers, addressing inquiries
and providing assistance.
• Booking Assistance: Assisted customers with booking travel packages,
accommodations, and transportation.
• Complaint Resolution: Resolved customer complaints and issues to ensure
customer satisfaction and retention.
• Customer Support: Provided ongoing support to customers, addressing their
concerns and ensuring a positive experience.
• Data Entry: Entered customer data accurately into the system and
maintained records for future reference.
مجال الشركة:
خدمات الدعم الإداري

Broadcaster

يناير 2013 - يناير 2014

Radio Yarmouk FM,

عمان، الأردن

يناير 2013 - يناير 2014

• On-Air Hosting: Hosted radio programs, engaging listeners with music, news,
and entertainment content.
• Content Creation: Developed creative content for radio shows, including
scripts, interviews, and segments.
• Audience Interaction: Interacted with listeners through phone-ins, social
media, and live events for audience engagement.
• Broadcast Management: Managed technical aspects of broadcasting,
ensuring smooth operation of radio equipment.
• Promotional Activities: Participated in promotional events and campaigns to
increase listenership and audience reach.
مجال الشركة:
الإنتاج الإعلامي

Operator Supervisor / Front Desk

يناير 2011 - يناير 2013

The Regency Palace Hotel,

عمان، الأردن

يناير 2011 - يناير 2013

• Front Desk Management: Managed front desk operations, including check-in,
check-out, and guest inquiries.
• Staff Supervision: Supervised front desk staff, providing guidance and
support for daily tasks.
• Guest Services: Provided personalized services to guests, ensuring their
comfort and satisfaction during their stay.
• Reservations Handling: Managed room reservations, cancellations, and
modifications according to guest preferences.
• Problem Resolution: Resolved guest issues and complaints promptly to
maintain a high level of guest satisfaction.
مجال الشركة:
الضيافة والسكن

Marketing & Operations

يناير 2009 - يناير 2011

Amazon Shipping Service,

عمان، الأردن

يناير 2009 - يناير 2011

• Marketing Strategy: Developed and implemented marketing strategies to
promote Amazon Shipping Service and attract customers.
• Operational Efficiency: Optimized operational processes to enhance service
delivery and increase customer satisfaction.
• Customer Engagement: Engaged with customers to gather feedback and
improve service offerings based on their needs.
• Market Research: Conducted market research to identify trends, competitors,
and opportunities for business growth.
• Collaboration: Collaborated with cross-functional teams to align marketing
efforts with operational goals.
مجال الشركة:
الشحن

Sales Representative

يناير 2007 - يناير 2009

Arabia Insurance Company,

عمان، الأردن

يناير 2007 - يناير 2009

• Client Acquisition: Acquired new clients through prospecting, networking,
and relationship building strategies.
• Policy Sales: Sold insurance policies to clients, explaining coverage options
and benefits to meet their needs.
• Customer Relations: Managed customer relationships, addressing inquiries,
claims, and policy renewals.
• Sales Targets: Achieved sales targets by effectively communicating product
offerings and closing deals with customers.
• Market Analysis: Analyzed market trends and competitor strategies to
identify opportunities for business growth.
مجال الشركة:
التأمين

التعليم

Yarmouk University

فبراير 2009

فبراير 2009

بكالوريوس، Journalism and Mass Communication

الأردن

المعدل التراكمي (نسبة مئوية): 67%

المعدل التراكمي (نسبة مئوية): 67%

Yarmouk University Bachelors of Arts - Journalism and Mass Communication Irbid, Jordan 2004-20

Al Manarah School

أغسطس 2004

أغسطس 2004

الثانوية العامة أو ما يعادلها، literary

الأردن

المعدل التراكمي (نسبة مئوية): 67%

المعدل التراكمي (نسبة مئوية): 67%

Al Manarah School Jordanian General Certificate of Education (Tawjihi) Irbid, Jordan 2003-2004

Skills

Computer Skills
Expert
Computer Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Opera
Expert
Opera
Expert
Dedicated and responsive
Expert
Dedicated and responsive
Expert
Opera System for hospitality
Expert
Opera System for hospitality
Expert
Willingly accept increased responsibilities and consider and implement ways to improve a task
Expert
Willingly accept increased responsibilities and consider and implement ways to improve a task
Expert
Excellent customer service
Expert
Excellent customer service
Expert
Ability to perform under pressure
Expert
Ability to perform under pressure
Expert
Service oriented approach
Expert
Service oriented approach
Expert
Ability to manage time efficiently
Expert
Ability to manage time efficiently
Expert
word , excel
Expert
word , excel
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
JOURNALISM
Intermediate
JOURNALISM
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MASS COMMUNICATION
Intermediate
MASS COMMUNICATION
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
Opera
Expert
Opera
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التوصيات

mazin nimri

يناير 2014

يناير 2014

رجل اعمال•Client

اوصي بليزا لنشاطها واهتمامها اعملها الدؤوب , ومتابعة العمل بشكل مستمر , وثقافتها ولباقتها .

الهوايات والاهتمامات

swimming , reading, traveling