Lized Wain Montoya

*Acts as the point of contact for all employees, management and clients

*Provides Administrative, HR and Accounting support

*Leads the recruitment process; Involves in the preparation of payroll following the company and bank requirements

*Maintains digital and hard copies of employee records;

*Supports Mandoub in the processing of new visas, visa transfers and renewals which includes regular monitoring of expiration dates

*Provides administrative support to the operations team, mostly in the delivery sector

*Involves in the decision-making of new and improved HR & business strategies

*Organizes, and updates company databases, records and files

*Update office policies when needed

*Handling correspondences

*Any other administrative, basic accounting and HR duties

*Assisted in the management of the branch including the scheduling, training of staffs, monitoring and setting daily quota to make sure that the branch achieve the monthly target.

*Ensured compliance to the Central Bank requirements; processed remittances and foreign currencies exchange

*Managed and resolved customer complaints

*Marketing, customer service, cashier and administrative duties

(Increased branch Audit grade from B+ to A due to compliance and error-free transactions; as teller, consecutively held the record of having the most number of transactions.)

Answered customers’ queries through calls about the company’s products and services, and helped them with their problems in relation to the network

**Achieved and exceeded monthly target quality score (at least 91%) and daily quota (at least 40 handles calls).**

*Invoicing Assistant:
-prepared the billing statement
-assisted the customers upon payment

*Cashier:
-received and recorded payments keenly
-minimal accounting duties-specifically with all credit card transactions
-customer service duties
-extra administrative duties