Lizette Bondoc

Administration / Secretarial:

• Drafts / prepares business correspondence, memoranda, reports, invoices & office forms
• Responds to client emails in a very timely manner
• Encodes & updates information on candidates & clientele database
• Organize electronic & manual filing system
• Maintains & updates the calendar of activities or events.
• Reports technical issues & equipment repairs
• Performs all secretarial duties as & when needed

Business Development:

• Assist the Business Development team in researching about target clients, its subsidiaries, company background & point of contact
• Communicate with existing clients regarding current & future business opportunities
• Sets up appointment meetings with clients
• Perform other tasks that require gathering of information from different channels.

Human Resources / Recruitment:

• Create job advertisement to be published in the newspapers
• Post current job requirements online through company website, social media & other job portals such as Naukrigulf, Bayt, & GNCareers, etc.
• Screen suitable CVs accordingly
• Schedule & arrange interview schedules
• Assist in client interviews
• Coordinate & follow up visa application & joining tickets

HR / Administration:
• Prepares reports, business correspondences, product quotations & inventory, staff scheduling and performance appraisals.
• Responds to email from clients and business partners.
• Monitors attendance, tardiness & issues violation reports to erring employees
• Records & sanctions employees’ violations as indicated in the employee handbook
• Organize filing system.

Sales & Marketing:
• Formulate developmental plans & marketing strategies to meet required sales target on income-generating services.
• Initiates local store marketing activities within mall tenants.
• Conducts competitor analysis.
• Pushes products using up-selling and cross-selling techniques.

Operations:
• Provides direction to at least 60 staff in the department to ensure customer service is achieved at the highest level
• Assists in the opening of new stores & provides in-depth training on Quality Customer Service
• Ensures prompt & swift resolution on issues to preserve customer loyalty
• Holds employee meetings to communicate relevant information on new products/services.
• Allocates & controls budget to minimize departmental expenses
• Handles the Concierge services, mall information booths, Business Service Center & Consumer Welfare Desk.

Responsible for the over-all retail operations; Performs sales forecasting & competitor analysis; Develops marketing strategies to achieve sales quota; Monitors stock movement & recommends slow-moving items for consolidation; Replenishes stocks to avoid opportunity losses; In-charge of Visual Merchandising (Store / Window display).