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تم إلغاء حظر المستخدم بنجاح
لؤي عمر حمد رمضان, Customer Service & Service Manager

لؤي عمر حمد رمضان

Customer Service & Service Manager·Leaders Cmpany

الأردن

بكالوريوس, Mechatronics Engineer

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 3 أشهر

Customer Service & Service Manager

سبتمبر 2021 - سبتمبر 2023

Leaders Cmpany

عمان، الأردن

وجدت هذه الوظيفة عبر بيت.كوم

سبتمبر 2021 - سبتمبر 2023

In addition to my work duties as a customer service employee and
customer service supervisor
* Obtaining an authorized maintenance agent for Dyanabook.
* Writing annual plans for the department .
* Writing weekly and monthly reports .
* Inspect the company's branches and solve problems in the branches in
terms of defects and periodic maintenance of the branches.
* Follow up on annual contracts related to maintenance matters to maintain
business continuity.
* Develop plans for emergency or future situations to continue working.
* Monitoring the department's work and ensuring customer satisfaction.
* Follow up on complaints on an ongoing basis and find quick and logical
solutions within company policy.
* Make decisions quickly within company policy.
مجال الشركة:
الإلكترونيات الاستهلاكية
الدور الوظيفي:
الإدارة

Customer Service Supervisor

فبراير 2018 - سبتمبر 2021

Leaders Company

عمان، الأردن

وجدت هذه الوظيفة عبر بيت.كوم

فبراير 2018 - سبتمبر 2021

Receiving requests for maintenance and coordination between the
customer and the supplier and follow up the problem until the end, receive
maintenance work and examination and coordination to send them to and
from the supplier. Work on the examination of the product and the
detection of defect manufacturing and replacement of the customer, the
work of a daily maintenance report, follow-up maintenance from receipt
and until delivery). and Auditing the workflow process within the company policy and within the
maintenance contracts concluded with suppliers, auditing suppliers in terms of (maintenance, time, and provided), customer opinion survey,
solve problems, and Create communication methods with suppliers.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الهندسة الكهربائية

Technical Electrical Engineer

يوليو 2017 - يناير 2018

Drake & Scull Engineering Company

عمان، الأردن

وجدت هذه الوظيفة عبر بيت.كوم

يوليو 2017 - يناير 2018

-Supervisor about alarm fire system "Edward” - Low current.
- Address all devices about system and reading engineering drawings.
مجال الشركة:
البناء والتشييد
الدور الوظيفي:
الهندسة

Executive Manager

ديسمبر 2013 - يونيو 2017

(Printed Quick Steps Company (Advertise Company

عمان، الأردن

ديسمبر 2013 - يونيو 2017

- I worked all the work required of me as an Executive Manager to achieve a better workflow.
مجال الشركة:
الإعلان
الدور الوظيفي:
الإدارة

Maintenance Engineer

مايو 2011 - سبتمبر 2013

(UEC" United Electronic Company (CANON agent"

عمان، الأردن

مايو 2011 - سبتمبر 2013

I worked on maintenance the machines, Install and programmable the machines on the network or the computers and I worked Commitment of implementing the preventive maintenance, and Produce daily activity reports for all the visits during the day
مجال الشركة:
الصيانة التقنية
الدور الوظيفي:
الهندسة

Quality Manager

أغسطس 2009 - أكتوبر 2010

"NPICO" New Plastic Industrial Company

عمان، الأردن

أغسطس 2009 - أكتوبر 2010

(I Worked to manage the product control according to the customer's request and Jordanian specifications and standards, and I worked also to design the ISO 9001 system for the company and got it and its follow-up
مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
الإدارة

Maintenance Engineer

يونيو 2009 - أغسطس 2009

New Plastic Industrial Company

عمان، الأردن

يونيو 2009 - أغسطس 2009

Follow and implement instructions, to keep the factory machines stable, up and running, Full understanding and knowledge on how machines can work effectively, and avoid any industrial hazard during the operation of production
مجال الشركة:
التصنيع
الدور الوظيفي:
الهندسة

Trainee Engineer

يوليو 2008 - مايو 2009

Civil Aviation Regulatory Authority in Queen Alia airport international

عمان، الأردن

يوليو 2008 - مايو 2009

during study time I worked on Radar Maintenance, Navigational aids, Communication Engineering, Electrical equipment
مجال الشركة:
شركات الطيران
الدور الوظيفي:
الهندسة

Sales and Maintenance Engineer

أبريل 2006 - نوفمبر 2006

Al - Ajmi for Ceramics Company

عمان، الأردن

أبريل 2006 - نوفمبر 2006

during study time I worked to drawing illustration of the area to be coated with the type of ceramic and Bathroom kit chosen by the client, sales the ceramic and bathroom kits
مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

Sales representative

مارس 2006 - نوفمبر 2006

ALNISR AL ARABI Insurance part of the Arab Bank Group

عمان، الأردن

مارس 2006 - نوفمبر 2006

during study time I worked sales for life insurance then direct sales to the so-called consultant insurance
مجال الشركة:
التأمين
الدور الوظيفي:
المبيعات

• Engineer Trainees

يونيو 2005 - سبتمبر 2005

Jordanian Aircraft Maintenance Company

عمان، الأردن

يونيو 2005 - سبتمبر 2005

I worked on Communication & Navigation, Instruments, ATEC 5000, Avionics System
مجال الشركة:
شركات الطيران
الدور الوظيفي:
الهندسة

• AutoCAD Trainer

يناير 2005 - يونيو 2005

Al Hadatha Centr

عمان، الأردن

يناير 2005 - يونيو 2005

during study time
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Sales and Maintenance Engineer

نوفمبر 2002 - أبريل 2005

Al Ajmi Company for Ceramics

عمان، الأردن

نوفمبر 2002 - أبريل 2005

during study time I worked to drawing illustration of the area to be coated with the type of ceramic and Bathroom kit chosen by the client, sales the ceramic and bathroom kits
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الصيانة والإصلاح والدعم الفني

التعليم

University of Jordan

يناير 2010

يناير 2010

بكالوريوس، Mechatronics Engineer

الأردن

المعدل التراكمي (نقاط): 2.02 من 4

المعدل التراكمي (نقاط): 2.02 من 4

Mechatronics engineering included electrical engineer and mechanical engineer and it is provided designed and programmable for devices and the machines it is controlled by PLC systems ( programmable logic control), CNC systems ( computerize numerical control ) l

Skills

Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Hardware Support
Expert
Hardware Support
Expert
Training course in fundamentals of human resource management HR organized by jordan engineers associ
Expert
Training course in fundamentals of human resource management HR organized by jordan engineers associ
Expert
Training Course in IR4xxx Advance series in canon Middle East Dubai
Expert
Training Course in IR4xxx Advance series in canon Middle East Dubai
Expert
Training course for technical training on IR2520 series machine in amman due canon middle east 2011
Expert
Training course for technical training on IR2520 series machine in amman due canon middle east 2011
Expert
course in Internal Audit 2008:9001/ ISO at advanced vision from 22/12/2009 to 3/1/2010
Expert
course in Internal Audit 2008:9001/ ISO at advanced vision from 22/12/2009 to 3/1/2010
Expert
I participated in the 6th jordanian international Electrical & Electronnics Engineering conference
Intermediate
I participated in the 6th jordanian international Electrical & Electronnics Engineering conference
Intermediate
Training course in basic life sales at 2006
Expert
Training course in basic life sales at 2006
Expert
training course in JORAMCO in avionics system under university of jordan training
Intermediate
training course in JORAMCO in avionics system under university of jordan training
Intermediate
training course in excellence in customer service program
Expert
training course in excellence in customer service program
Expert
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce at 18-19 May 2015
Intermediate
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce at 18-19 May 2015
Intermediate
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce
Intermediate
• Training Course in corporate Social Responsibility by Amman Chamber of Commerce
Intermediate
• Training Course in Financing needs of Small and Medium Enterprises and risk management
Intermediate
• Training Course in Financing needs of Small and Medium Enterprises and risk management
Intermediate
• Training Course in Chines Language by Talal Abu-Ghazaleh- Confucius Institute and Amman Chamber of
Beginner
• Training Course in Chines Language by Talal Abu-Ghazaleh- Confucius Institute and Amman Chamber of
Beginner
Electronics
Expert
Electronics
Expert
Service Management
Expert
Service Management
Expert
Training Course in Customer Service (Customer Experience, Planning, Execution) by online (EDRAAK).
Intermediate
Training Course in Customer Service (Customer Experience, Planning, Execution) by online (EDRAAK).
Intermediate
Training Course in Customer Service (key account management) by online (EDRAAK).
Expert
Training Course in Customer Service (key account management) by online (EDRAAK).
Expert
Training Course in Time and Stress Management by online (EDRAAK).
Intermediate
Training Course in Time and Stress Management by online (EDRAAK).
Intermediate
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Hardware Support
Expert
Hardware Support
Expert

اللغات

العربية
متمرّس
الانجليزية
متوسط

العضويات

نقابة المهندسين الأردنيين

عضو نقابة

September 2010

التدريب و الشهادات

الشهادات
Bachelors Mechatronics Engineer
University of Jordan
Jan 2001 - Jan 2010

التوصيات

Althea Nathaniel

مارس 2018

مارس 2018

United States - Colorado- Westminster•Colleague

hello dear for your friendship,please contact me through my email address. altheanathaniel6 @ gmail.com ......i will tell you more about me

Susan Helms

سبتمبر 2017

سبتمبر 2017

United Kingdom•Manager

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