customer service representative
qatar national bank
Total des années d'expérience :11 years, 4 Mois
using a computerized system to update account details
- general administration tasks such as maintaining records, opening post and sending letters to customers.
-processing cheque, cash and direct debit payments and withdrawals
-setting up and maintaining customers’ accounts
-dealing with inquiries
-promoting and selling financial products and services to customers
-helping customers with loan and mortgage applications.
- deliver high standards of customer service satisfaction
- handling customer inquiries and delivering excellent service through communication .
- resolve customer issues/complaints and perform superior service recovery
using a computerized system to update account details
- general administration tasks such as maintaining records, opening post and sending letters to customers.
-processing cheque, cash and direct debit payments and withdrawals
-setting up and maintaining customers’ accounts
-dealing with inquiries
-promoting and selling financial products and services to customers
-helping customers with loan and mortgage applications.
- deliver high standards of customer service satisfaction
- handling customer inquiries and delivering excellent service through communication .
- resolve customer issues/complaints and perform superior service recovery