International Business Development Manager
Edita Food Industries
Total years of experience :6 years, 7 Months
- Responsible for exporting total portfolio (Molto, Hohos, Twinkies, Todo, Bake Rolz, Bake Stix, MiMiX)
- Responsible for setting a reporting system for the monthly, quarterly and yearly budget comparisons between actual & the forecasts.
- Conduct In depth analysis of all existing export markets in the matter of market share, volume, profitability and expanding through continuous follow up and marketing contribution. (Jordan, Yemen, Libya, Palestine, Syria, Iraq, Sudan, Lebanon)
- Responsible for opening new markets.
- Responsible for setting and implementing the export sales forecast for the geographic area.
- Marketing Audit over product performance, competitors' actions, sales & distributors attitudes, new problems & opportunities on continuous basis through researches & trade visits.
- Initiate product & packaging development to meet the changing market needs.
- Manage the BTL activities across all countries & SKUs.
- Review and analyze the company's product pricing & develop pricing options to meet competitive opportunities and provide input for profitability projections and corporate pricing strategy
- Coordinate closely with the shipping agencies to secure proper fulfillment of the shipment schedule as well as the minimization of the overhead costs of shipment.
• International Business Development Section Head, Edita Food Industries,
Egypt, September 2009-January 2011
Market study and selection of potential customers, taking into account the commercial and cultural specifications of each country.
Revising the execution of export documentation.
Defining the prices using the value chain.
Help determining prices and discount rates and quoting the prices to the customers
Resolve customer complaints regarding sales and service and develop
strong long-term relationship with the customers.
Plan advertising services for the clients.
Represent the company at trade exhibitions to promote products & develop new accounts in new markets
Revise Production Orders to make sure there are no mistakes in accordance with the clients' requests
• Customer Service Operations Officer, BNP Paribas, Egypt, September 2007-August 2009
Welcome the Bank's customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to
ensure final execution on due time.
Handle decentralized client's requests efficiently, promptly and according to Bank's procedures.
Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner.
Safe-keeping of secured items
Handle customer queries & complaints & escalate as appropriate.
Ensure posting of Bank charges related to customer service operation
transactions in accordance with BNP tariff.
Handle deceased accounts and the distribution of the heritage in coordination with legal department.
Safe-keeping of clients' check books until delivery to clients.
Receive process and file stop payment instructions.
• Recruitment Specialist, Job Alert, Egypt, November 2006 - May 2007
Review and screen resumes for appropriateness of skills, experience and knowledge in relation to position requirements.
Provide complete and accurate information to candidates about the company and position.
Manage and coordinate all communication with candidates.
Interview the candidates and give a detailed feedback about the interview.
Conduct follow-up calls and quality-improvement studies with clients and new hires.
Maintain accurate and well-ordered documentation on all candidates,
searches, clients' interactions through a project management system.
Work cooperatively with all members of the staffing team.
• Freelance Translator, Zeiny Translation, Egypt, September 2006 - May 2007
Translate texts and documents from English to German, German to
English, Arabic to German, German to Arabic.
• Trainee, Petroleum Air Services, Egypt, June 2002 - August 2002
3 months in the Operation Department: data entry, and flight
scheduling
• Bachelor of Arts, Business Administration o Arab Open University (AOU), Egypt o Date of Graduation: Spring, 2007 o Major: Economics o Overall GPA: 3.5
o Deutsche Sprachdiplom (Diploma in German Language) 2001