Desktop Support Engineer
Network Solutions
Total des années d'expérience :2 years, 2 Mois
Incident Management: Managing and monitoring Tivoli service service manger tool and resolving the issues within the SLA.
Building of desktop using network ghost imaging technology
Support clients using Remote Assistance & IBM Tivoli for desktop issues remotely. and Onsite support as and when required.
Installation and configuration of VPN client software such as IBM Mobility Client and At & T Client
Installation, maintenance of Lotus Notes client and Same time Messenger
Support network printers
Troubleshooting Network Connectivity issues for wired and wireless issues
Assisted in troubleshooting user problems relating to Operating System issues (Win XP, windows 2003 server), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.
User rights and permission, disabling and enabling accounts, file and folder permissions