Lojain Al-Maghrabi

Support the Applications lead / team for development and management of one or more application portfolios in Smart Metering space with the objective of timely restoration of services and fulfillment of business requests thereby meeting service level commitments and continuous service improvement.

Key Responsibility

Conduct enhancement and implementation of business applications by analyzing the requirements of end users, testing the proposed solution, collecting and summarizing test data, and after business approval and confirmation, integrating the solution.
Responsible for liaising between IT teams, vendors and Customer (business units).
Coordinate project activities with business units.
Coordinate with onsite and offshore teams as necessary during development and service delivery.
Conduct in creation and distribution of knowledge and information with other team members and the company.
Ensure complete Knowledge transfer to new members on the team and to train users on applications and help them resolve application issues.



Work Projects - Participated in the development for 6 Oracle Customized Reports:

VAT Reconciliation for Purchasing Report \[05/19 - 11/19\]
Exporting AR invoices for SADAD services \[07/19 - 09/19\]
AR Payment Terms Mismatch Report \[03/19 - 05/19\]
AP Invoices Upload WebADI \[10/18 - 01/19\]
AR Invoices Upload WebADI \[03/18 - 08/18\]
AR Advance Invoices Report \[04/18 - 07/18\]

Perform data analysis and Generate MIS reports as needed in accurate and timely manner. Besides providing strong reporting and analytical information support to management to help in making right decisions

Handling and Supervising the account for MSS Dep. In

\[1\] \[Contracts\] - Assist Legal Department in establishing policies and procedures to maintain MSS contract administration and provide daily supervision of preparation and execution for MSS contracts consistent with contract terms and conditions, Country laws and regulations, and company policies and procedures

\[2\] \[Salesforce SF\] Responsible for SF Account of MSS Director. To feed the pipeline of MSS in SF. To update NPS & DQ Analysis for opportunities. To develop Reports about MSS Sales, Recovery, Opportunities & Covering Factor.
Reporting to the Director, CRM Systems & Sales
Effectiveness for MSS.

\[3\] \[Invoicing & Collection\] -Develop Daily Reports for MSS Collection, details of the received payments and their allocations. Generate Target Mapping and Analysis Reports.
Resolve payment discrepancies; perform account
reconciliations with AR team and with the client.

Work Projects:

VAT Implementation project across the G4S KSA entities
- nominated to represent MSS department in the VAT Implementation project across the G4S KSA entities. This is a very critical project in H2-2017 and preparation is key because VAT liabilities are generally high, errors are subject to severe penalties and lengthy interactions with the local tax authorities. (08/18 - 12/19)

Act as a link between our team in KAUST and the head office in Jeddah (almajalG4S)

Key Responsibility:

Participate in employees hiring process; Supervise assigned subordinate officers; Assign and train them. Monitor and evaluate work performance; Initiate corrective actions and/or disciplinary procedures if necessary.
Receive and investigate complaints related to activities or personnel.
Identify issues and reports on problem areas.
Monitor and approve employee time records; Approve and process time off and overtime claims;
Develop employee Roastering;
Ensure adequate coverage/ replacements for vacationing and sick employees.