Operations Manager
First Flight Couriers (Middle East) L.L.C
Total years of experience :17 years, 9 Months
Airport Operations
Customs Clearance
Hub Operations & Customer Service
Pick Up & Deliveries
E-Commerce First Mile & Last Mile
Hub & Line Haul (Surface/By Roda, Air & Rail)
Branch Operations (12Branchs & 03Sorting offices)
Transportation & Vendor Management
E-Commerce Fulfillment
Customer Service & Service Assurance
Project Engineering
Executing the Project of Inbound Courier Clearance for South India from Bangalore Gateway
Key Responsibilities :-
Vendor Management,
Business Analysis,
Project Management,
People Management,
Process Engineering, MIS
Training and Development
ISO compliance, Service Quality assurance
Linehaul Management.
Courier Inbound clearance
Import and Export of FedEx shipments
Supervise Key Accounts
Customer Profile for customized process as per supply chain needs
Process engineering with vendors of FedEx
Schedule & Implement Training and Development for teams
Customs Brokerage
Freight Forwarding & Documentation
Service Assurance
Track & Trace
Supervised a Clearance Brokerage team (Vendor) of 06 members
Coordinate with Pick Up & Delivery team for Inbound and Outbound shipment clearance & deliveries
Pick Up & Delivery Operation
Inbound & Outbound Customs Clearance
Forwarding (Domestic & International Line haul)
Service Assurance
Customer Service (Track & Trace)
Learning & Development of Courier & Ops Staffs
Pick & Delivery Operations
Inbound & Outbound Customs Clearance
Forwarding (Line Haul Management)
Service Assurance
Learning & Development of Couriers
Customer Service
World Geography Cargo Rate Calculation Types of ULD's (Unit Load Devices) Air Cargo Documentation
