Dime ‘N' Dine Hotel Manager
Dime n Dine
Total des années d'expérience :19 years, 0 Mois
To provide professional, efficient and polite customer service at all times.
•Responsible for achieving store budgets/targets within the P&L.
•Responsible for maintaining product quality and high store standards, including management of quality and temperature checks.
•To continually drive sales and manage COGS and wastage effectively by having robust routines and procedures in place to minimise stock loss though waste.
•To comply with all Health & Safety, Fire Safety, COSHH and Food Safety regulations
•To work effectively and efficiently under pressure during peak times and help out in other areas as and when necessary.
•To provide customers and guests with an excellent hospitality service in a timely and cost effective manner.
•To plan and arrange the staffing requirement for the hospitality service
•To communicate the hospitality requirements to all departments involved.
•To supply information and accurate quotes in a timely manner to organisers.
•To supervise functions.
•To organise set up and clear down of function rooms.
•To communicate effectively with clients and customers.
•Ensure the property is well maintained and that all mechanical equipment is in good working order.
•Conducted appropriate meetings and coordinated with the other department heads to ensure that proper communication lead to guest satisfaction and maximum profit and productivity.
•Coordinated, directed and managed the staff and hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company.
Greet guests, note down and communicate special requirements and handle their complaints
•In depth knowledge of coordinating activities of all departments to ensure customer satisfaction
•Prepared work schedule and allocated responsibility to staff as per direction.
•Motivate and give clear direction to all employees.
•Excellent at identifying potential business in local market.
•Conduct employee performance evaluations as prescribed, control staffing.
Brilliant communication and interpersonal skills
•Able to handle customer complaints in polite and empathetic manner.
•Good judgment ability to determine appropriate food supplies.
•Understand McDonald's team-centric philosophy requiring everyone to do anything even if the activity is not listed in the job description.
•Proven ability to perform workplace cleaning and maintenance tasks.
•Committed to company's mission and able to take ownership of job.
Developed effective sampling and promotion of sales by selling direct to customers.
•Consistently exceeded personal daily sales by as much as 50%
•Enhancing product interest to customers through face-to-face marketing at the point of purchase
•Worked closely with in-store wine and food consultants to generate a comprehensive and appealing interest to customers
•Maximizing incremental product sales uplift
Balanced check-in and check-out of multiple guests while responding to inquiries and needs of others. Achieved high customer satisfaction comments.
•Involved in maintenance and training on the IT system
•Reconciled daily receipts and posted data to spreadsheets, tracing discrepancies and ensuring accuracy in detail
•Worked with various Hotel departments to make decisions and solve problems
•Highly organized and enthusiastic
Improved customer service and streamlined reservations procedures.
•Named “Employee of the Month” for high sales and maintenance of good customer's satisfaction level.
•Created menus and designed table settings to express a variety of themes.
•Devised work schedules to meet successful labour cost goals through proper scheduling
•Prioritizing effectively to accomplish multiple tasks
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