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abdullrahman  alrawaf, Customer Service Team Leader

abdullrahman alrawaf

Customer Service Team Leader·Napkin Affairs

Kuwait

Diploma, دبلوم

Work experience

Total years of experience: 3 years, 5 months

Customer Service Team Leader

January 2024 - January 2025

Napkin Affairs

Al Kuwait, Kuwait

January 2024 - January 2025

• Demonstrated expertise in resolving customer complaints swiftly, enhancing overall satisfaction levels.
• Developed and implemented strategies to improve service delivery, contributing to a more efficient workflow.
• Collaborated with cross-functional teams to address customer needs, ensuring seamless communication and support.
• Trained and mentored team members in best practices for customer engagement, fostering a culture of excellence.
• Utilized feedback to drive continuous improvement initiatives, resulting in higher retention rates.
• Adapted to various roles, showcasing versatility and a strong work ethic in dynamic environments.
• Committed to maintaining high standards of service quality, aligning with organizational goals.

Company industry:
Catering, Food Service, & Restaurant

Operations Officer

January 2023 - September 2023

Lilou Cake Shop,

Riyadh, Saudi Arabia

January 2023 - September 2023

• Streamlined operations by efficiently processing orders across multiple delivery platforms, ensuring prompt and accurate service.
• Maintained meticulous financial records by logging and managing daily invoices in the store system.
• Delivered exceptional customer service by professionally assisting walk-in clients with cake reservations and sales.
• Ensured optimal store organization at day’s end, including thorough inventory reconciliation and maintaining appealing displays.
• Developed strong organizational skills and attention to detail, essential for roles in administrative support and sales.
• Adapted to fast-paced environments, demonstrating flexibility and commitment to quality service.

Company industry:
Food & Beverage Production

مدير معرض

January 2021 - July 2022

رواسي

Riyadh, Saudi Arabia

January 2021 - July 2022

• أشرفت على فريق العمل وضمنت تنظيم الأقمشة وفقًا للاحتياجات، مما ساعد في تحسين الكفاءة التشغيلية.
• قمت بتدريب الموظفين على أفضل الممارسات في ترتيب الأقمشة، مما أدى إلى تحسين تجربة العملاء.
• تأكدت من أن جميع العمليات في المعرض تسير بسلاسة، مما ساهم في تعزيز سمعة المعرض.
• قمت ببيع الأقمشة وتسويقها بفعالية، مما زاد من قاعدة العملاء وزيادة المبيعات.
• استخدمت استراتيجيات تسويقية مبتكرة لجذب الزبائن وزيادة الوعي بالمنتجات.
• أظهرت مهارات إدارية قوية من خلال التنسيق بين الفرق المختلفة وتحقيق الأهداف المحددة.

Company industry:
Trading & Commodity Trading
Job role:
Administration

Education

الهيئة العامة للتعليم التطبيقي والتدريب - الكويت

February 2026

February 2026

Diploma, دبلوم

Kuwait

GPA (percentage): 80%

GPA (percentage): 80%

Fahad Al-Salem High School

June 2021

June 2021

High school or equivalent, علمي

Kuwait

Skills

العمل تحت الضغط
Expert
العمل تحت الضغط
Expert
مهارات التواصل
Expert
مهارات التواصل
Expert
العمل ضمن فريق
Expert
العمل ضمن فريق
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
PRODUCT DESIGN
Intermediate
PRODUCT DESIGN
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

i like to play on my pc and i like to go to the gym