Lora Lyubenova

 Cabin crew members are highly professional and well trained in all aspects of in-flight safety, service, first aid and passenger handling skills. They ensure excellent quality of customer service to be delivered to every customer on every flight, through a courteous and considerate manner, so that customers are delighted.
Cabin crew members:
 Ensure full and up to date knowledge of Emirates products and all aspects of the job and duties i.e. safety, security, customer service, procedures
 Are responsible to Senior Cabin Crew Member to expedite service, safety and security checks, passengers’ first aid requirements and ensure passengers’ safe and comfort throughout the flight
 Create warm, welcoming atmosphere, greeting passengers and interacting with them during the flight; pays special attention to customers with special needs i.e. unaccompanied minors, mothers with infants, wheelchairs; VIPs, etc.
 Prioritize the customers’ requests and uses special techniques to solve problematic issues
 Ability to react promptly to any kind of matters and to take decisions without the help of seniors
 Possess leadership skills and great team spirit in order to adapt to new cosmopolitan crew team on each and every flight
 Possess strong culture of tolerance to different nationals in multinational working environment
 Tactful and assertive - able to deal with difficult situations politely but firmly
 Excellent communication skills and a clear speaking voice

 Deal with internal and external correspondence, provides or requires information on behalf of the Country Manager by using telephone, e-mail and fax services
 Schedules and organizes appointments, meetings and committees with participation of the Country Manager
 Coordinate with various staff for operational support activities in the resolution of day-to-day administrative and operational problems
 Review incoming memos, requests, and reports in order to determine their significance and to plan their distribution to the respective recipient(s)
 Prioritize the scheduled events or meetings
 Collaborate with structural unit Managers on daily, weekly and monthly postings of reports to facilitate the accurate and timely writing
 Classify and maintain archive of corporate confidential files on paper or electronic copies
 Translate documents from Bulgarian to English and conversely (or from Bulgarian to Greek and conversely) when necessary
 Prepare different documentation, reports and presentations for the Country Manager
 Organize different travels, flights and arrangements of the Country Manager, including airplane tickets and accommodation when abroad
 Coordinate and maintain vacation records on all employees subordinated to the Country Manager of the respective structural units
 Make and keep a record of all business expenses of the Country Manager
 Meet and greet visitors of the Country Manager at all levels of seniority
 Work closely with the Senior Management
 Conduct research on telephone, Internet or archives
 Possess higher degree of business acumen as well as capacity to communicate with the other staff
 Maintain effective working relationships with staff, clients, business partners and official institutions

 Research on the local labour market (average packages, salaries, bonuses, other benefits), regulations and others
 Identifying and approaching candidates
 Support the organization in daily operational issues
 Scheduling and performing interviews
 Candidate site interviews and candidates’ follow-up
 Maintain database

 Preparation and organization of the agenda of the General Manager Branch Network Division, including meetings, conferences, business trips, etc.
 Translation of different documents, correspondences from Bulgarian in English or Greek and vice versa when needed
 Translation at meetings
 Dealing with receiving and sorting of business correspondence; incoming and outgoing telephone calls
 Co-operating with different departments and all the branches of the Bank in Bulgaria