Senior Administration Officer
Meraas Holdings
مجموع سنوات الخبرة :7 years, 10 أشهر
• Provide full support to the managers in terms of proposal preparation and correlating data
• Assist with the collating of samples and product information for future planning, weekly
meetings, project team meetings and range presentations.
• Uploading and maintaining data in the Yardi system
• Follow-ups and approach tenants for legal documentation and workflow process
• Issuing and contemplating weekly reports based on accumulated data and entries
• Coordinating and ensuring initiative process between tenants and retail & delivery team
• Producing monthly systematic reports reflecting leasing process
• Issuing lease agreements and ensuring process completion between landlord and tenant
• Collecting and processing received payments from tenants
• Ensuring compliance with existing retail admin workflows, approvals and authorities
• Producing and introducing weekly presentation highlighting interest towards new concepts
• Analyzing and evaluating brands background and experience on the market by processing
information regarding concept background, operator and expectancy
• Responding to different queries and providing work-process information within departments
• To update the leases on the Ejari system
• Completing with best endeavors, adhoc task as requested by asset transaction team which may
fall outside usual scope of work
• Researching for worldwide concepts that are new, or performing well and collating a summary
on each, such as; design, menu, services, etc.
• Gathering and analyzing market data by using various methods such as social media,
telephone, direct mail or face to face customer studies.
• Preparation of presentations, reports, spreadsheets and Memos
• Dealing with incoming enquiries, logging all in the system and maintaining organization of the
database to ensure a timely response to each prospect
• Market research in terms of current demand, customer preference, types, size, and location of
the properties. Including organizing site visits and information correlation.
• Preparing a target list of prospective tenants, local and international, suitable for the type of
properties available for leasing. Assists in preparing company profiles and information
correlation. Keeping track of concepts data base
• To check RERA indicator rate and analyze of renewal rates for neighboring properties.
• To prepare and submit memos and follow-up with tenants and Meraas finance department on bounced cheque payments and PDC recall cheques for new Leases including documentation and approval.
• Maintaining hard copy of tenant files and e- files of all leases on the shared drive.
• To review and manage lease documents, including commercial terms and conditions.
• To perform miscellaneous functions such as creating memos or letters for legal.
• To provide support to all tenants regarding and ensure that all tenancy issues relating to
operations are addressed effectively and efficiently and tenant requests such as letter requests, general queries are resolved
Interacting and coordinating with landlords
Active participation in rental negotiations and discussions
Oversee and coordination in terms of agreements and documentations
Coordination and involvement in retail tenders for new projects and sites
Brands distribution for locations and proposed offers
Follow ups and organization between divisions in terms of opening related stores
Maintaining monthly store counts across GCC regions
Collaborating and negotiating renewal leases
Participation towards Real Estate Quarterly Data
Maintaining Data Entry and Movements across brands in related regions
Establishing & Maintaining reports wherever required
Oversees completion of all necessary paperwork and ensures proper customer service
Responsible for the productivity and budgetary performance of the leasing operations department
Develops and implements policies and procedures to improve efficiency and profitability of the department.
Familiar with a variety of the field's concepts, practices, and procedures
Research and Preparation of Real Estate presentations
Initiating and updating online profiles and submissions for brand concepts
Achievements
Recognized for performance and capacity towards coordination, task completion efficiency, negotiation skills, interaction and team coordination.
Managing freehold properties of exclusive clients
Promote sales/rentals of properties through advertisements, open houses & other marketing strategies
Coordination with government bodies where required
Well versed with RERA evacuations wherever necessary
Maintaining rentals & filling vacancies
Assisting Sales Team in Tenant Screening & Rent Negotiations
Overall responsibility of Dubai Marina & Emirates Living portfolio within & outside company.
Handling maintenance concerns of managed properties
Maintaining inventory report for equipped properties
Handling escalations on tenant concerns
Establishing & Maintaining rapport wherever required
Review property listings, trade journals, relevant literatures & attend conventions, seminars & staff association meetings to remain updated with the Real estate market
Achievements
Recognized for introducing open house strategy in Emirates Living
Received and responded to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems
Processed and evaluated information received, prioritized calls and dispatched required units and/or agencies
Processed and evaluated information received, prioritized calls and dispatched required units and/or agencies
Monitored and coordinated fire department unit activity and assignment via police radio frequencies
Maintained status and locations of public safety personnel
Utilized technology such as computers, radio systems, telephones, fax machines and other communication equipment
Created and maintained automated or manual logs of public safety communications activity
Accessed and entered sensitive data in local/state/national databases as necessary for investigative purposes
Entered and maintained files for persons or property pending apprehension/recovery
Maintained appropriate security and confidentiality of information created or encountered in the performance of assigned duties
Kept informed of departmental regulations, policies and procedures
Achievements
Awarded for maintaining zero fatality while on service.
Respond promptly to customer inquiries
Monitoring staff performance with respect to customer service
Divided sales targets to staff according to their experience and abilities
primary accounting activities
Procurement and distribution of transportation vouchers
Divided sales to reach given target
Respond promptly to customer inquiries
Creating and maintaining filing system
Using content management systems to maintain and update websites and internal databases
Managing and maintaining budgets, as well as invoicing
Liaising with staff in other departments and with external contacts
Ordering and maintaining stationery and equipment
Sorting and distributing incoming post and organising and sending outgoing post;
Arranging travel and accommodation for staff or customers and other external contacts
Achievements
Assigned to mentor customer service agents within the organisation
Assist in the development and ongoing administration of internal procedures and policies to high Governance standards.
Administer and review corporate compliance activities and effective practice concerning client company board meetings and shareholdings and ensuring all business matters and transactions are managed and implemented as directed by the client board.
Assisting colleagues/consultants on the initial set-up and the company formation process for offshore companies.
Organizing, preparing agendas for and taking minutes of board meetings and annual general meetings for client companies;
Maintaining statutory books, including registers of members, directors and secretaries and maintaining accurate client records to comply fully should these be requested upon demand;
Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant company stakeholders;
Advising members of the legal, governance and accounting teams of proposed policies;
Monitoring and understanding changes in relevant legislation and the regulatory environment and taking appropriate action;
Liaising with external regulators and advisers, such as lawyers and auditors and third party service providers;
Developing and overseeing the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements.
Ensures that the organization complies with relevant legislation and regulation, and keeping client board members informed of their legal responsibilities.
Maintain and update an accurate template library.
Achievements
Implemented new staffing system in order to enhance productivity.
Majors in