Lorena Lopez Casalme

• Reviews system generated alerts against customer data, investigate for potential money laundering, collects documentary proof, builds/maintain case files for transactions and customer deemed suspicious, update relevant MIS to ensure accurate tracking and record keeping as per Emirates Islamic policy and guidelines
• Verifies customer information and analyzes credit information and documentation provided by Sales and Branch’s, after checking the quality of finance application.
• Attends to requirements of Unit and provide responses to audit remarks in respect of the functional area.
• Co-ordinates with team captains related to the queries from sourcing channels and provide accurate response
• To comply with Tanfeeth Operating Model elements and Tanfeeth values
• Any other responsibility, as may be entrusted, in the course of normal functioning of the Department

• Exported necessary documents from Docsafe, generated reports from Cognos and retrieved cheque copies from Central Bank
(CB) portal needed for proper identification of the customer’s financial and/or business activity
• Provided assistance to all team members in drafting Suspicious Activity Report (SAR) prior to submission for MLRO’s approval
• Ensured that all customer information provided in the Suspicious Activity Report (SAR) is accurate and correct
• Responsible for the uploading of the Suspicious Transaction Report (STR) in the UAE Central Bank (CB) portal as approved by the Money Laundering Reporting Officer (MLRO)
• Assisted in creating service requests (SR) for exits on particular customers as per advised and/or approval of Senior Management
• Reviewed system generated alerts against customer data, investigate for potential money laundering, collects documentary proof, builds/maintain case files for transactions and customer deemed suspicious, update relevant MIS to ensure accurate tracking and record keeping
• Identified tainted/blacklisted names and ensure required actions are taken in order to fulfill regulatory requirements
• Complied with ad hoc tasks requested by the immediate supervisor/s

• Part of KYC/CDD Remediation Project of Emirates NBD Retail Compliance
• Reviewed and identified gaps on account opening/know your customer (KYC) documentation
• Prepared in-depth reviews on both individual and entity accounts
• Validated completeness of retail/corporate customer's files made available physically and on bank's system and consults with team leaders’ corrective actions to ensure the case is properly remediated
• Liaised with business units, vigilance and control team to ensure quality of KYC forms and documents
• Updated the identified gaps in relevant bank's share point (MIS) on daily basis to ensure accurate tracking and record keeping for the department’s contact centre’s easy reference
• Validated overall compliance with KYC/CDD policies and relevant regulatory procedures

• Monitored the daily transactions of the branch for any suspicious/blacklisted/unusual activities and reports to the AML Compliance Department (UAE)
• Educated the staff in the branch on new updates of AML & CTF and KYC policies and procedures
• Performed more extensive, due diligence for higher risk amounts/customers and includes proactive monitoring for suspicious activities
• Strictly monitored the sending/receiving of high value transactions through daily tally reports
• Ensured that the branch customer registrations are correctly updated in the system
• Safe kept relevant AML Compliance, KYC and transaction documents in the branch
• Ensured correctness and proper dispatch procedures of Allied Products applications (NBC/FGB Certificates) attached with relevant documents needed in case of high value purchases
• Complied to ad hoc tasks requested by the immediate supervisor/s

• Furnished the transaction as requested by the customer (Telegraphic transfers, Demand drafts, Utility Bill Payments, etc)
• Ensured that transactions are done in correct manner and relevant signatures are taken
• Accepted the payments in cash (local and foreign currencies) and/or cheques from customer
• Ensured proper initiation in identification of counterfeit notes
• Furnished corporate transactions (cash/cheque transfers, foreign currency exchange)
• Ensured cash handling duties are done in proper manner (local and foreign currencies)
• Ensured all requisite documents obtained bears proper authorizations and are attached together with the vouchers on hand
• Facilitated and assisted customers in Account Openings and other bank/transaction related queries/complaints especially catering to the needs of Filipino clientele

• Provided administrative and technical assistance to the Support Services and Credit Supervisions Head in relation to manpower, operational and financial activities of sections within the Department and branches within the area as well as the strict compliance with internal and external policy guidelines
• Validated, reviewed and monitored compliance with and attends to inquiries regarding signatories/approving authority as well as approved depository arrangements
• Coordinated with HR Department as to the promotions for constant monitoring of manpower complement and compliance with approved plantilla, sourcing and interview schedules of external and internal applicants and other related requirements to facilitate hiring procedures
• Acted as Department Petty Cash Custodian
• Accomplished internal/external memoranda of the Company
• Attended into detailed travel itineraries and accommodations of immediate reporting officer and his subordinates
• Accomplished additional duties/responsibilities assigned by the Supervisor