Supervisor Bakery
Emirates General Petroleum Corporation (Emarat)
Total years of experience :20 years, 0 Months
• Oversees for daily operation (24/7) of Bakery section.
• Responsible for daily local purchase ordering.
• Handling staffs and customer complaints in full responsibilities.
• Working with spirit of team work with multinational staff.
• Implement and promote promotional and seasonal sales.
• Responsible for improving operational efficiency in the store.
• Delivering customer service to the highest level.
• Responsible in receiving dry and frozen product in a good condition.
• Check and maintain high quality of products at al times, (Baked products, Classic and Gourmet Sandwiches, Coffee products and Sweets items)
• Daily monitoring of good food hygiene
• Prepares and submit weekly sales performances.
• Trains and develop new team member.
• Plan sales blitz activity to hit monthly sales target given by the company.
• Cashiering by using Ruby Verifone cash register.
August 16, 2002- May 2003 Red Ribbon Bakeshop - Southmall Branch (Philippines)
Head Counter - Customer Service
• Responsible for maintaining the area cleaning before during and after duty shift.
• Responsible for proper endorsement verbal & written for next shift.
• Performed cashiering, cash reconciliation and endorsement to duty manager after shift.
• Oversees counter operation ensure that standard operating procedure are being implemented.
• Responsible for rendering excellent customer service at all time.
• Responsible for daily inventory, product daily checking of shelf life ensures that all products are in high quality.
• Responsible for giving high quality service training in new member.
• Oversees ordering procedure of decorated cakes in advance per customer.
Giving training to the new member of the team..In charge of achieving sales target plus following up with new members or new joiners.
Maintaining the SOP'S of the brand as well as the company.
Maintaining company good reputation in terms of giving good customer service at all the time.
GPA:86%, deans lister 2nd semester.