Loreta تيزون

• Coordinated daily operational activities across multiple departments, ensuring seamless service delivery and
efficient resource allocation within a fast-paced transportation environment.
• Maintained accurate operational records, incident reports, and regulatory documentation, ensuring compliance with
organizational standards through effective use of Microsoft Office and internal management systems.
• Served as the primary communication liaison between maintenance teams, engineering personnel, and senior
management, facilitating accurate, timely, and confidential information flow.
• Led and supported a team of Customer Service Representatives, enhancing service consistency, team
performance, and customer satisfaction while effectively managing competing operational priorities during peak
periods.
• Contributed to safe and efficient passenger operations by proactively monitoring service performance, identifying
operational risks, and coordinating real-time responses to incidents and service disruptions.
• Delivered station and train operations training programs to newly hired employees, ensuring compliance with
operational procedures, safety standards, and service requirements.
• Conducted staff competency assessments in accordance with Competency Management System (CMS)
standards, evaluating performance, identifying development needs, and supporting continuous improvement
initiatives.

• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement
within the station premises
• Carry out controlled/ uncontrolled/ emergency evacuation of passengers
• Control and mitigate overcrowding in station and platforms to ensure that passenger flows are managed in an
orderly manner
• Deliver essential messages to passengers via audio or visual means in a timely, clear, and proactive manner.
• Provide ticket sales, train services information, and respond to passenger enquiries
• Assist passengers with special accessibility needs
• Handle cash from ticket sales in accordance with company procedure
• Meet and greet customers and provide a highly visible and proactive
• When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly
follow the guidelines, procedures, and instructions of the organization
• Comply fully with procedures and instructions, instructed as part of the certified training and instruction
• Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of
the public and employees of the monorail.
• Report for duty fully prepared to deliver a safe, reliable, world class, customer focused monorail service.
• Operate passenger vehicles in all operating modes in the assigned area as required.
• Assist in the shunting operations of trains inside the depots.
• Assist in testing during engineering hours (Dynamic, Communications & Test Cases).
• Sweeping the mainline on a train in manual mode.
• Re-establishing automatic train operation following failure or activation of emergency button on train or station.
• Perform shift and emergency duties when required.
• Perform and carry out other duties as instructed/directed by the Operations Chief Controller

• Managed front-office operations, ensuring professional visitor experiences and efficient handling of high-volume calls
and correspondence.
• Coordinated executive calendars, meetings, and appointments, improving scheduling efficiency and supporting
effective time management for senior management.
• Supported multiple departments with document preparation, data management, and office administration, contributing
to smooth business operations.
• Liaised with suppliers and service providers to ensure uninterrupted office operations and timely procurement of office
requirements.

• Supported sales growth by maintaining accurate customer databases and ensuring timely follow-up on client enquiries
and appointments.
• Prepared sales reports and customer documentation that enabled management to monitor performance and identify
business opportunities.
• Coordinated sales administration activities, improving workflow efficiency and supporting achievement of departmental
objectives.
• Maintained confidentiality of customer information while delivering professional customer support and relationship
management.
• Collaborated closely with sales teams to enhance customer satisfaction and strengthen client retention.

• Delivered exceptional customer service, contributing to positive customer experiences and repeat business.
• Assisted in inventory control and stock replenishment activities, ensuring product availability and accurate stock
records.
• Supported visual merchandising initiatives that enhanced product presentation and customer engagement.
• Contributed to daily store operations and team objectives through effective collaboration and operational support.
• Maintained accurate customer and inventory records in line with company standards.