Assistant Branch Manager
Silkor Holding
Total des années d'expérience :10 years, 0 Mois
• Assisting the branch manager in daily operations of the center including appointments management, opening and closing of the center, handling calls and client’s inquiries.
• Conducting daily feedback from client’s visits.
• Confirming appointments and coordinating with other branches regarding client’s requests and appointments.
• Setting and implementing marketing strategies for the center, including Social media campaigns.
• Preparing the monthly financial reports of the POS commission sheet.
• Following up with in-active clients after they finish their treatments.
• Sharing in corporate agreements open days and exhibitions.
-contributed in the openning of the biggest department store in Doha.
-Planning and organizing for events.
-Handling customer inquiries, complaints and suggestions.
-Follow up to make sure our services are up to the customer's satisfaction.
-Analysing and conducting development plans.
-workind on monthly reports to asses the provided services and performance.
-Monitoring related sections to customer service.
-leading tours for VIP visitors in the store.
Trainee at the Lebanese Canadian Bank- Saida branch.I underwent training in bank operations, credit files, transfers, customer services, retail and credit cards.
Had a study case about the International financial crisis during 2007-2008 and studying possible solutions.