Leonne DeSouza

Prime Job Responsibilities:
• Deployed, configured, and maintained Office 365
applications across user devices including
Windows, Android, and iOS platforms.
• Led the successful implementation of Microsoft
Teams to enhance internal communication and
collaboration.
• Managed incident logging and ticketing through
Help spot, ensuring timely issue tracking and
resolution.
• Performed database updates and delivered prompt,
effective solutions to technical problems.
• Collaborated with cross-functional teams to ensure
efficient issue resolution and maintain high levels
of customer satisfaction through expert support.
• Provided end-user support for the Microsoft
Office suite (Word, Excel, Outlook, PowerPoint),
resolving application-related issues and enhancing
user productivity.
• Assisted in user training sessions, created
documentation, and supported report generation
for departmental needs.