لؤي علوش

o Leading S4HANA-SAP implementation project, starting with maintaining required processes, data migration, testing and ensuring all required data pertaining to the orders are interacting with the factory automation system (MES).
o Provide professional after-sales support, resolve problems and handle complaints in a timely & professional manner.
o Managing global distributors relations in Europe, Central Africa and the Americas markets and handles their customer service.
o Create detailed business and production plans designed to attain predetermined goals and quotas.
o Strem line processes with factory planers, purchasing team and warehouse to ensure the on-time delivery of the materials.
o Sales pipeline management with a tracked record of high accuracy of revenue forecasting.
o Ensuring credit and collection policies and procedures are followed.
o Setting up the terms of credit for new clients and Negotiating payment plans.

o Oversee existing client accounts within the group subsidiaries and handles their customer service.
o Contribute to advertising campaigns and ensure campaigns are completed in due time and within budget.
o Preparing statements, client status reports and other relevant information as required.
o Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business.
o Following up payments and ensuring timely payment of debts.
o Proactively managing and collecting debts from company debtors
o Maintain updated and accurate records of sales, including transfers and cycle counts.

o Manage portfolio and transactions for VIP assigned client list through customer centric KPIs and achieved high satisfaction rates in conducted surveys
o Establish customer service processes and drive a culture of fact-based decision making through data analysis and rewards on KPIs
o Assigns duties and work schedules to workers to ensure efficient functioning of department
o Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions
o Audit, Consolidate and balances daily transactions
o Trains employees on customer service and banking procedures

o Manage a large portfolio of financial services for an assigned VIP customer base, overachieved Quota in 2013 and maintained strong relationship with the client base.
o Start with premium response and customer service to obtain client trust, then cross-sell and up-sell other financial services.
o Maintain specific number of cold and hot calls and ensure healthy funnel of leads.
o Ensure precise and updated customer data and transactions on existing CRM system.
o Question prospects on financial behavior and product usage pattern to be able to identify needs for Mashreq Bank products.