loujain Maatouk

• Interpret data, analyze results, and provide insights to support business objectives.
• Develop details documentation such as business requirement documents, process flows, and use cases.
• Collaborate with cross- functional teams to understand data needs and requirements.
• Work closely with technical teams to translate business requirements into technical specifications.
• Communicate findings and recommendations to stockholders through presentation and reports.
• Proficiency in business analysis tools and techniques, such as process modeling, requirement elicitation, and stakeholders management.
• Perform post-implementation reviews to assess the effectiveness of implemented solutions.
• Conduct gap analysis to identify discrepancies between current and desired states.

• Analysed business data and translated insights into actionable recommendations.
• Prepared BRDs, process flows, use cases, and functional specifications.
• Collaborated with stakeholders to gather, validate, and prioritize requirements.
• Conducted gap analysis between current and target business processes.
• Supported post-implementation reviews and solution improvements.

• Supported and maintained Core Banking applications ensuring system stability.
• Collaborated with stakeholders and vendors to resolve complex system issues.
• Analysed business requirements for new branches, products, and modules.
• Coordinated system upgrades, testing, and deployments.
• Delivered training sessions for Head Office and branch staff.
• Documented issues, root causes, and resolutions for knowledge sharing.

• Supported and maintained Core Banking applications ensuring system stability.
• Collaborated with stakeholders and vendors to resolve complex system issues.
• Analysed business requirements for new branches, products, and modules.
• Coordinated system upgrades, testing, and deployments.
• Delivered training sessions for Head Office and branch staff.
• Documented issues, root causes, and resolutions for knowledge sharing.

• Analyzed and interpreted complex financial data to provide
actionable insights that support business decision-making, risk
management, and strategy development.
• Developed and maintained dashboards and reports to monitor
key performance indicators (KPIs), providing real-time insights
into the banks performance and customer behavior.
• Utilized SQL, Excel, Power BI, and banking software to query
databases, clean and organize large datasets, and perform
statistical analysis for accurate forecasting and trend
identification.
• Collaborated with cross-functional teams, including marketing,
risk, and operations, to provide data-driven solutions that
enhanced customer experience and improved internal
processes.
• Conducted data modeling and predictive analytics to identify
market trends, customer needs, and areas for financial growth
and improvement.
• Created data visualizations and presented findings to senior
management, enabling informed decision-making and strategic
planning.
• Ensured data integrity and compliance with regulatory
standards, validated financial reports, and supported audit
processes.

• Analysed complex financial and operational data to deliver insights supporting decision
making and risk management.
• Designed and maintained dashboards and reports tracking key performance indicators
(KPIs).
• Extracted, cleaned, and analysed large datasets using SQL, Excel, Power BI, and
banking systems.
• Collaborated with marketing, risk, and operations teams to provide data-driven
recommendations.
• Presented analytical findings and visualizations to senior management to support
strategic planning.
• Ensured data accuracy, integrity, and compliance with regulatory and audit
requirements.

• Provided functional and technical support for ERP systems, ensuring smooth day-to-day operations.
• Acted as a system analyst to gather user requirements and translate them into ERP solutions.
• Generated management reports and dashboards using ERP data and business intelligence tools.
• Led ERP system upgrades and enhancements, ensuring minimal disruption to business operations.
• Developed and maintained ERP documentation, including configurations, workflows, and user guides.
• Trained end users across departments, increasing ERP adoption and operational efficiency.
• Collaborated with cross-functional teams to customize ERP functionalities aligned with business needs.

• Guide financial decisions by establishing, monitoring, and enforcing policies and procedures.
• Protects assets by establishing, monitoring, and enforcing internal controls.
• Monitors and confirms financial condition by conducting audits, providing information to external auditors.

• Provided functional and technical support for ERP systems, ensuring smooth day-to-day
operations.
• Acted as a system analyst to gather user requirements and translate them into ERP
solutions.
• Generated management reports and dashboards using ERP data and business
intelligence tools.
• Led ERP system upgrades and enhancements, ensuring minimal disruption to business
operations.
• Developed and maintained ERP documentation, including configurations, workflows,
and user guides.
• Trained end users across departments, increasing ERP adoption and operational
efficiency.
• Collaborated with cross-functional teams to customize ERP functionalities aligned with
business needs.