Admin Assistant
DTK Computer FZE
Total years of experience :18 years, 10 Months
• Perform administrative and secretarial support function for the Managing Director. Coordinate and manage multiple priorities and projects.
• Take charge in renewal of company licences, Resident Permits, vehicle registration, warehouse lease, application and cancellation of employment visa.
• Prepare all travel documents such as visa and travel arrangements for Managing Director.
• Record keeping, monitoring, and document control of all employee data records.
• Clerical-support function such as drafting business letters, office memos, and email correspondence.
• Provide discreet secretarial and reception services, schedule appointments, and maintain accurate, up-to-date confidential client files.
• Receiving and attending to guests and redirecting incoming calls to appropriate staff.
• Point of contact for all queries.
• Accounting support role such as preparation of receipts and payment vouchers, accounts payable cheques, and wire/telegraphic transfer.
• Verification of credit notes and SOA received for consignment of stocks.
• Maintain and monitor office supplies, pantry supplies and toiletries.
• Perform coordination with and to suppliers and forwarders for shipment transaction.
• Manage and supervise branch operation from sales and merchandising to troubleshooting and resolving problems, decision making, mediating staff disputes and handling customer complaints.
• Participate in staff recruitment, hiring, training, and scheduling. Supervise, mentor, coach, and evaluate team members.
• Manage sales operation; conducting sales promotional activities as a part of brand building & market development effort. Conceptualised strategy planning to increase & generate business.
• Monitor funding sufficiency, cash flows, and cash balances.
• Assist the team with company’s various services such as Western Union Money Transfer, Foreign Exchange Transaction, Merchant Payments, Travel Packages, Logistics, and Micro Finance.
• Maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.
• Build and maintain healthy relations with customer, enhancing customer satisfaction by proving high quality service.
• Handle shop-floor interaction with customers for effective resolution of customer grievances and obtain feedback.
• Maximise customer satisfaction matrices by providing pre & post sale assistance and achieving delivery and quality norms.
2000-2004. Bachelor of Science in Business Management UNIVERSITY OF THE PHILIPPINES. Iloilo City, Philippines