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loutfi hamade, G.M & Owner

loutfi hamade

G.M & Owner·Diesel Power Co.

Lebanon

Diploma, Mechanic

Work experience

Total years of experience: 48 years, 6 months

G.M & Owner

July 2005 - Present

Diesel Power Co.

Beirut, Lebanon

July 2005 - Present

Maintain of all Diesel Injection Pumps, Injectors and Nozzles related to Diesel engines and Equipment, in addition : manage, ensure, monitor and establish a high standard of customer satisfaction
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

After Market

October 2010 - June 2012

Diesel Power Co./Qatar

Doha, Qatar

October 2010 - June 2012

Marketing and selling of all Diesel Injection Pumps, Injectors and Nozzles related to Diesel engines and Equipment to establish a high standard of sales satisfaction
Company industry:
Automotive Dealership & Distributor
Job role:
Management

After sales manager/Quality controler

September 2003 - May 2005

Bakhashab Br. / Citroene

Jeddah, Saudi Arabia

September 2003 - May 2005

Manage, ensure, monitor and establish high standards of customer satisfaction . Provide, initiate, implement and utilise effective ways to maintain profitable targets. coordinate for quality control.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

aftersales

September 2003 - May 2005

After sales manager/Quality controler at / Citroene

Jeddah, Saudi Arabia

September 2003 - May 2005

Manage, ensure, monitor and establish high standards of customer satisfaction .
Provide, initiate, implement and utilize effective ways to maintain profitable targets.
Communicate, coordinate and cooperate with other departments to create an attractive work environment for all.
Controlling an following up to date parts availability.
Company industry:
Automotive Dealership & Distributor
Job role:
Quality Control

After Sales/Service Manager

February 1999 - April 2003

SAMACO / VW-Audi-Porsche

Jeddah, Saudi Arabia

February 1999 - April 2003

Manage, ensure, monitor and establish high standards of customer satisfaction .
Provide, initiate, implement and utilise effective ways to maintain profitable targets.
Communicate, coordinate and cooperate with other departments to create an attractive work environment for all.
Controlling an following up parts availibility.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

After Sales Manager

September 1986 - December 1998

E.A.Juffali-Diesel Electric co.-Bosch

Jeddah, Saudi Arabia

September 1986 - December 1998

In charge of sales and services of all Bosch Equipments, accessories, systems and products .
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service & parts manager for Liebher heavy machinaries

July 1983 - July 1986

E.A.Juffali-Saudi Liebher co.-Jeddah

Jeddah, Saudi Arabia

July 1983 - July 1986

In charge of all services and spare parts sales of Liebherr heavy construction Machinaries.
Company industry:
General Engineering Consultancy
Job role:
Management

Training manager on automotive equipments

January 1977 - February 1983

E.A.Juffali-Mercedes Benz-Jeddah

Jeddah, Saudi Arabia

January 1977 - February 1983

Established a trainig centre .
Created an effective program for technical and maintenance services for all Juffali products at high standards, which was useful, educating to lots of employees of the organization.
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Education

Deutsche Stiftung

December 1975

December 1975

Diploma, Mechanic

Germany

A program on theoretical and practical studies in Mechanical Engineering and Training.

College of Good shepherd

September 1970

September 1970

Bachelor's degree, Baccalaureate in sciences

Lebanon

GPA (point): 18 out of 20

GPA (point): 18 out of 20

A high school program with a highlight on scientifics.

Skills

Marketing Automation
Expert
Marketing Automation
Expert
Spare Parts
Expert
Spare Parts
Expert
Training Program Development
Expert
Training Program Development
Expert
Diesel
Expert
Diesel
Expert
Technical Services
Expert
Technical Services
Expert
Ensure profitability of service dept.coordinates with parts dept. and cotrol repair pricing.
Expert
Ensure profitability of service dept.coordinates with parts dept. and cotrol repair pricing.
Expert
Manage employees,ensure customers satisfaction,maintain technical bulletins for techn. efficiency.
Expert
Manage employees,ensure customers satisfaction,maintain technical bulletins for techn. efficiency.
Expert
Train and assess employees through appraisal forms.Ensure providing up to date technical information
Intermediate
Train and assess employees through appraisal forms.Ensure providing up to date technical information
Intermediate
operation
Expert
operation
Expert
maintenance services
Expert
maintenance services
Expert
technical experience
Expert
technical experience
Expert
Marketing Automation
Expert
Marketing Automation
Expert
Spare Parts
Expert
Spare Parts
Expert
Training Program Development
Expert
Training Program Development
Expert
Diesel
Expert
Diesel
Expert
Technical Services
Expert
Technical Services
Expert

Languages

Arabic

Expert

English

Expert

German

Expert

French

Intermediate

Memberships

Al Yarz Country club

Trainer

July 1985

Training and Certifications

Training
Customer satisfactio
VW Werke/Braunschweig/Germany
Feb 1999
service satisfactio
Bosch GmbH/Germany
Jul 2001

Hobbies and interests

swimming, jocking